Digital Training Manager

Working as a Digital Training Manager in our Acquisition Sales team offers the chance to collaborate with a very talented Product group that consists of in-house Engineers, Designers, Product Managers and Data Scientists to deliver solutions to real world problems that have a huge scale of impact across Africa.

It's an opportunity to work in a company where progress and humility are valued as highly as technical excellence.

At M-KOPA we use the latest technologies and tools to build fantastic customer experiences with a socially and environmentally conscious mission that echoes throughout the organisation.

As our Digital Training Manager, you'll spearhead M-KOPA's ambitious digital training initiative, a cornerstone of our sales strategy. With cutting-edge infrastructure at your fingertips, you'll design and implement innovative learning solutions that empower tens of thousands of salespeople across five markets. Youll be accountable for driving measurable improvements in the effectiveness of M-KOPAs training platform and will work with an international team of training professionals to ensure we are delivering the right solutions for each of M-KOPAs five operating markets.

Scale

• Primary person accountable for optimising M-KOPAs digital academy platform
• Design and oversee the delivery of onboarding and continuous training to more than 20, 000 sales agents and staff across M-KOPAs five markets
• Manage the training curriculum and learner journey to maximise learning and commercial outcomes

We have a data-driven approach to the incremental improvements of our products and a focus towards excellence. We foster a very low-ego environment at M-KOPA, a place where diversity, innovation and collaboration sit comfortably with commercial growth and social impact. The team prizes psychological safety above all. We have a Discovery first approach. Meaning you get to make very clear cases for prioritisation of the solutions we develop.

Recognised twice by the Financial Times as one Africa's fastest growing company (2022 and 2023) and by TIME100 Most influential companies in the world 2023 , we've served over 3 million customers, unlocking $1 billion in cumulative credit for the unbanked across Africa.

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Your application should include;

• Evidence of success in a similar role
• Successful collaborations with cross-functional team members
• Strong LMS platform experience (Learn Inc. would be ideal)
• Good Analytical and Problem solving exp
• Success in one of our African markets
• Expectations of travel
• Mentoring exp

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

If the above is of interest to you, please apply

Our hiring process is as much about us selling to you as the other way round. Our hiring process is a series of meetings as follows;

Recruiter call 30 mins - an introduction to the process and M-KOPA

Hiring Team call 45 mins - High level introductions

Presentation done at home

Task Deep Dive 90 mins - This is where most of the magic happens.

Pre-Final 45 mins - meeting some peers and stakeholders

Final Interview 30 mins