Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Internal Firm Services - Other
Management Level
Manager
Job Description & Summary
A career in our Business Operations - Practice Support practice, within New Business Ventures, will provide you with the opportunity to invest in new business models that leverage our knowledge and build solutions for the growing digital market. New Business Ventures identifies, develops, and commercialises technology-enabled solutions that deliver PwC value, knowledge, and experience to our clients. Each new solution focuses on data-driven platforms or other intellectual property based solutions that leverage emerging technologies and new business models. Through the process of building new solutions, we foster a culture of innovation within PwC, extend brand relevance in the market, and generate new revenue.
Our team is responsible for resource planning, forecasting and budgeting; and the management of venture contracts and billing of our portfolio of products
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Develop new skills outside of comfort zone.
- Act to resolve issues which prevent the team working effectively.
- Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
- Analyse complex ideas or proposals and build a range of meaningful recommendations.
- Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
- Address sub-standard work or work that does not meet firm's/client's expectations.
- Use data and insights to inform conclusions and support decision-making.
- Develop a point of view on key global trends, and how they impact clients.
- Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
- Simplify complex messages, highlighting and summarising key points.
- Uphold the firm's code of ethics and business conduct.
- Digital Lab - housing all digital assets, global and local, as our focus shifts to developing and consuming assets with a business impact.
- Workbench (the portal to the Data Platform) - more people are using Workbench to build and share visualisations with clients. Now we need to understand the broader capabilities of Data Platform and determine the roadmap to use these capabilities.
- Innovation Platform - a centralised platform that allows for greater transparency and structure with regards to idea management and innovation.
- Reporting xPlatform - linked to the data platform and other business operating systems data, to lead strategy, design, testing and implementation of xPlatform reporting.
To reflect and address the digital needs of the Africa firm, the newly restructured Africa Digital Transformation team is made up of three focal areas, namely: Digital Operations, Digital Platforms, and Digital Change and Upskilling. The Africa Digital Transformation Platform Manager will be the lead of the Digital Platforms focus area. This role is for a Manager who can contribute to our strategic thinking around Growing as a data business, playing a role in shaping our change management and adoption plans with our Digital Change and Upskilling team, to help our business use these platforms optimally in their line of work. That will result in a well understood digital ecosystem that meets the requirements of its users, our community of solvers, in the lines of service.
Key activities:
Lead the development and implementation of the digital strategy, vision and requirements around Workbench, Digital Lab, Innovation and xPlatform reporting, co-created with the Africa firms Digital leader.
Use technical expertise to the design, develop and implement the Digital Lab, Workbench and Innovation Platform strategic plans to drive wider use of, and application of the services on these platforms in Africa including the establishment of an Innovation Platform.
Work with Digital leaders, Territory leadership and LoS Representatives in the positioning of Digital Lab, Workbench, Innovation and xPlatform reporting as well as the user requirements of each to establish any additions and enhancements that may lead to a better user experience and adoption.
Develop an in-depth knowledge and understanding of the Innovation Platform, Digital Lab and Workbench, including how they are interlinked as well as contribute and support xPlatform reporting.
Lead the development and establishment of xPlatorm reporting process, including user requirements gathering, investigation of capability, data and metrics availability, suitable expertise, approvals, development, testing and sign off.
Lead the liaison and coordination of activities with:
- the line of service Digital Transformation representatives
- to support their efforts to drive contribution and consumption of business impact assets on Digital Lab,
- to drive the usage and adoption of Workbench and its services across internal and client related engagements,
- around the collection of digital solution success stories, with a view to identify solutions that are repeatable and should be included as business impact assets on the Digital Lab,
- the risk and general counsel teams to enable the release of new features and services on Workbench.
- the line of service Digital Transformation representatives and all Innovation Platform stakeholders (internal and external) to ensure that the Innovation Platform functions as expected.
- Chief Data Officer and team on the data requirements of various projects and initiatives.
- governance and curation process for Digital Lab and all Digital assets within it.
- governance of Workbench in Africa, including monitoring activity, the recertification process and business rules
- governance of the access, changes and enhancements to xPlatform reporting
Work with the Digital Change and Upskilling Team:
- to determined change management activities, training, communications and support needed for the lines of service for all initiatives across all the platforms
- to design and implement a programme of tailored demonstrations, integrated with the lines of services own activities to drive wider use of assets on Digital Lab and use of Workbench and its services;
- provide oversight and input into the development and maintenance of training material which enables all users to proficiently use all the platforms. Review and final sign off of the materials.
Have an understanding of our In-LoS Asset Development Framework and how it integrates with the governance and curation processes for Digital Lab.
Connect with territories to learn from their experience and initiatives undertaken to progress adoption in Africa of all platforms including participating in digital enablement meetings across the PwC network.
Provide support to the Digital Accelerators and the Digital Accelerator Programme.
Lead a team in support of the Digital Platform projects and guide the team in their performance management, goals setting and evaluations.
Desired Knowledge, Skills, Qualification & Experience:
A Data Scientist, Data Engineering or Information Technology qualification and five years experience
Intermediate skills in workflow automation tools such as Alteryx, Googles Apps Script, data visualisation tools such as PowerBI, and Data analytics suites like DAX.
Basic knowledge of Python, R, UiPath, SQL, Java Script and Microsoft Power Apps
Creativity and an innovation mindset
Understanding and interest in how digital technology and data analytics can, and are changing peoples lives including a user centric mindset when delivering this in their role
Good communication skills, especially to talk to non-technical stakeholders, combined with good writing and presentation skills to make technical concepts clear to non-technical people
The ability to communicate effectively with senior management
Project management skills
Self driven and organised
Flexible and adaptable
Team management skills
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Up to 20%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date
September 30, 2023
