Are you looking for a challenging role? Do you want to work in one of the best and fastest growing companies in the region? Do you want to exposure to a large-scale enterprise environment and to broaden your networking skills and experience? We are looking forward to receiving your application!
Working at NTT
- Monitors client infrastructure and solutions.
- Identify problems and errors prior to or when they occur.
- Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
- Investigate first line incidents assigned and identify the root cause of incidents and problems.
- Fulfil approved requests following agreed procedures.
- Provide telephonic or chat support to clients when required.
- Execute approved maintenance activities including patching and configuration changes.
- Follow the required handover procedures for shift changes to ensure service continuity.
- Report and escalate incidents where necessary.
- Ensure the efficient and comprehensive resolutions of incidents and requests.
- Proactively identify opportunities for work optimization.
- Update existing knowledge articles or create new ones.
- Identify opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.
Requirements:
- Ability to communicate and work across diverse cultures and social groups.
- Ability to plans activities and projects well in advance and consider possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
- Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- One year of experience in a networking/system engineering environment.
- Experience with network hardware (switches and routers) for large scale networks a plus.
- Experience working with network hardware and software, including Cisco and FortiGate routers and switches a plus.
- Must be able to troubleshoot and solve basic networking issues using various tools.
- N+
- Sintrex (Monitoring) advantageous
- ITIL
- Up to date and relevant ITIL certification (Foundation Level)
- CCNA Enterprise
- CCNP Enterprise an advantage
- SDWAN an advantage
- Cisco Firewalls and Routers
- Forti NSC 1, 2,3
