Network Support Engineer

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A Network Engineer is a seasoned technical professional responsible for designing, implementing, maintaining, and optimising NTT's network infrastructure to ensure efficient and secure communication. This role involves collaborating with cross-functional teams to support networking needs. This role plays a critical role in ensuring network reliability, performance, and security.

Working at NTT

Key Roles and Responsibilities:

• Designs and plans network solutions, including LAN, WAN, data centre, and cloud networks
• Develops network architectures that meet the organisation's current and future requirements
• Configures, deploys, and manages network devices such as routers, switches, firewalls, load balancers, and wireless controllers
• Implements and maintains network services and protocols
• Implements and enforces network security measures, including firewalls, intrusion detection/prevention systems, access controls, and VPNs
• Monitors network traffic for security threats and vulnerabilities
• Diagnoses and resolves complex network issues, utilising advanced troubleshooting techniques and network monitoring tools
• Analyses network performance data to identify and address bottlenecks and irregularities
• Optimises network performance by analysing traffic patterns, adjusting configurations, and implementing quality of service (QoS) measures
• Creates and maintains comprehensive network documentation, including network diagrams, configurations, standard operating procedures, and incident reports
• Collaborates with cross-functional teams, including systems administrators, security teams, application developers, and business stakeholders
• Communicates technical information effectively to both technical and non-technical audiences
• Manages/participates in network-related projects, including network upgrades, migrations, and expansions
• Develops project plans, define objectives, and ensure successful project execution
• Stays updated with emerging networking technologies and industry trend
• Evaluates and recommends new tools, technologies, and solutions that enhance the organisation's network capabilities
• Works with vendors to evaluate, procure, and manage networking equipment, services, and support contracts
• Utilise network monitoring and analysis tools to proactively monitor network health, identify issues, and respond to incidents
• Estimate network capacity requirements and plan for scalability to accommodate business growth and changing needs

Knowledge, Skills and Attributes:

• Strong understanding of networking concepts, protocols, architectures, and services
• Proficiency in configuring and managing network devices such as routers, switches, firewalls, load balancers, and wireless controllers
• In-depth knowledge of network protocols and technologies such as BGP, OSPF, VLANs, VPNs, QoS, and security protocols
• Hands-on experience with network monitoring and analysis tools
• Strong documentation and communication skills to convey technical information effectively
• Proficient in network administration and configuration tools
• Analytical problem-solving skills to diagnose and resolve complex network issues
• Strong project management skills to lead and contribute to network projects
• Familiarity with network security principles and best practices

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology, Computer Science, or a related field
• Relevant cloud provider Network Administration certification (Azure, Google, Amazon)
• Relevant certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or Juniper Networks Certified Associate (JNCIA) are beneficial
• Relevant certifications such as Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Juniper Networks Certified Internet Associate (JNCIA), or equivalent certifications are preferred

Required Experience:

• Seasoned relevant experience in network engineering or a related role
• Seasoned experience working in a networking environment
• Seasoned experience with network security
• Seasoned WAN and LAN experience
• Seasoned experience in wireless equipment, protocols, standards, and wireless LAN design
• Seasoned experience with cloud networking (AWS, Azure, etc.)

Skills Summary

Network Design, Networking Solutions, Network Maintenance, Network Monitoring, Network Security, Network Troubleshooting

Workplace type:

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category