Director: IT Service Delivery (M000010)

NORTH-WEST UNIVERSITY (POTCHEFSTROOM CAMPUS)
DIRECTORATE: INFORMATION TECHNOLOGY
POSITION NUMBER: M000010
POSITION: DIRECTOR: IT SERVICE DELIVERY
PEROMNES GRADE: P5
EMPLOYMENT TYPE: PERMANENT APPOINTMENT

PURPOSE OF THE POSITION:

To ensure the achievement of the IT Departments goals through effective managerial leadership. This includes IT planning, resourcing, support, end-user training and stakeholder and partner liaison.

MINIMUM REQUIREMENTS:

• A bachelor's degree in Computer Science, Information Technology, or a related field OR any bachelors degree (NQF level 7) with an Advanced Diploma in Information Technology OR any bachelors degree (NQF level 7) with relevant IT certfications.

EXPERIENCE:

• A minimum of ten (10) years experience in IT service delivery of which five (5) years should be at a management level.

ADDED ADVANTAGE:

• An Honours degree (NQF level 8) in Information Technology.
• Management related qualification.
• Applicable courses in Information Technology.
• Experience in a university environment.
• IT Industry experience.

KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:

• Good understanding of the university's business model
• Strategic Planning
• Financial Management
• Human Resource Management
• IT Service delivery management
• IT Project Management
• Stakeholder and Partner relationship management
• Client management
• Effective communication, including Business writing, technical and business communication
• Interpersonal skills
• IT procurement negotiation & contracting
• Project management

KEY BEHAVIOURAL COMPETENCIES:

• Leadership
• Adapt to diverse organisational environments
• Academic and administrative liaison with the stakeholder community

KEY RESPONSIBILITIES:
1. IT Service Delivery Management of NWU IT:
Establish, refine, align and manage service delivery processes to ensure effective and efficient service delivery
Drive the regular review/improvement of IT services to meet customer demand
Manage IT, telecommunication, teaching & learning technologies and electronic infrastructure to ensure optimal capacity and availability.
Manage development and implementation of IT end-user training programme to enable the effective and efficient use of IT services.

2. General Management:
Manage customer relations for improved customer satisfaction and improved service delivery that meets customer demands
Establish/manage strategic partnerships to promote/improve IT services that meet customer requirements
Represent IT in delivery sites and IT committees
Identify, assess and manage risks inherent to the operation of IT
Responsible for implementing cyber security practices identified by the Cyber Security Programme.

3. Financial Management:
Compile, motivate, negotiate and manage a financial budget
Manage IT expenditure ensuring IT financial targets are met
Manage procurement of IT infrastructure within financial guidelines

4. Human Resource Management:
Optimal organisation of recruitment, development, leadership, control and performance of human resources in the department.
Provides organisational leadership and guidelines to promote the development and exploitation of technical knowledge in the organisation

5. Strategic Planning:
Participate in the development of IT strategies to ensure stakeholder IT requirements are included
Implement campus IT strategy, ensuring alignment with campuses and NWU IT strategies

6. Project Management:
Initiate and manage strategic projects which meet the project success criteria

The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.

ENQUIRIES REGARDING JOB CONTENT MAY BE DIRECTED TO: Mr Boeta Pretorius, Tel: 018 299 4615
ENQUIRIES REGARDING RECRUITMENT PROCESS MAY BE DIRECTED TO: Mr Lionel Eksteen, Tel: 018 285 2104
CLOSING DATE: 31 July 2023
PLANNED COMMENCEMENT OF DUTIES: As soon as possible


Kindly take note: applications must be submitted online through the official nwu vacancy website.
Incomplete applications and those submitted through any other platform will not be considered.

The University subscribes to and applies the principles of Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan.

The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only.
If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.