As a true ambassador of Cartier, the Boutique Manager in Johannesburg is an entrepreneur that takes the role to the next level and forges new paths. He / she leads and develops an outstanding team with a clear vision and constantly delivers a customer experience that is in line with Cartiers standards of excellence. Together with the market managing team, he/she defines yearly strategic objectives and action plans to reach and exceed ambitious targets for Cartier South Africa. The Boutique Manager represents Cartier as a Brand Ambassador as per the Maisons directives.
- Manage the day-to-day store operations to transform corporate objectives into operational ones at boutique level
- Ensure continuity and development of partnerships within the South African Market to drive business development in collaboration with Communication Manager
- Focus on impeccable VIP client experience, coaching Sale Associates to build stronger relationships through networking and client treatment initiatives
- Review the monthly Boutique Dashboard with the team, submit quarterly related action plan, deliver accountable for results and navigate the Boutique accordingly
- Constantly demonstrate Maison ambassadorial skills with partners or local dignitaries, at meetings, events (local & international), charity dinners and other work-related functions
- Monitor all Care Service cases handled by the sales team to ensure excellence, push Cartier Care in the South African market.
- Hire, lead, and manage projects and operations in line with strategic vision and teams strengths / development needs
- Coach team individually and collectively - through on-the-job training, target setting and appraisals
- Foster a cooperative and harmonious working climate conductive to maximize employee morale and productivity
Seeing this opportunity as a long term career with us, you will be fluent in English with excellent communication skills to collaborate with both colleagues and clients - local language dialects will be a plus. You have a minimum of 5 years prior experience within management of client-centric teams, preferably within retail or similar fields such as hospitality. You have an entrepreneurial spirit; ability to adapt and respond to change and assess risks and a passion for luxury & luxury codes to ensure the best representation of the Maison.
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
- We value freedom, collegiality, loyalty, and solidarity.
- We foster empathy, curiosity, courage, humility, and integrity.
- We care for the world we live in.
If your application is selected, you will receive an introductory call from a member of our Talent Acquisition team to explain further steps and discuss the opportunity. If there is a match from both sides, you will have a chance to meet with our Commercial Partnerships Director, HR Manager and COO as a video or in-person interview. If we are positive from all sides and this is an exciting challenge for you, you will receive a job offer to join Cartier and a warm invitation to the team!
WE ARE AN EQUAL OPPORTUNITIES EMPLOYER
