Operational Excellence Director | Managed People Solutions | Woodmead | Johannesburg

Managed People Solutions is looking to hire an Operational Excellence Director to join our team, the role will be based our offices in Woodmead, Johannesburg

Job Purpose

the Operational Excellence Director will be responsible to drive new business ventures / opportunities, explore funding possibilities, support the Learning Academy Unit in aligning the Quality Management System to desired standards etc. By increasing brand awareness, customer base and business ventures/opportunities this position will contribute towards the vision and strategic objectives of MPS.

Responsibilities

• Explore, Identify and achieve new business ventures/ opportunities in line with MPS strategic objectives and scorecards.
• This may include networking, lead generation, identification of potential customers, engagement with potential clients, developing proposals etc.
• Exploring funding possibilities in accordance with new business ventures/opportunities.
• Provide guidance and input on the development and implementation of the QMS for Meridian Group through setting the desired standards.
• Review POPIA regulation and support the Lead team in developing compliance requirements across the Meridian Group.
• Develop and maintain strong relationships with new and existing customers to encourage repeat business and referrals.
• Ensure excellent customer service throughout the entire customer journey. This includes addressing customer inquiries, concerns, and complaints promptly and professionally.
• Building and maintaining relationships with key decision makers and stakeholders, internally and externally. This may include analyzing their needs and expectations, and planning and
• Work closely with cross-functional teams such as Learning Academy, and Operations to ensure smooth onboarding of new clients and successful delivery of services offerings.
• Conduct Risk Management assessments, and identify preventative and corrective measures to be implemented.

Qualifications And Experience

• Grade 12
• BCom Degree in Business, Marketing, Commerce and/or Management Studies or related fields.
• Post graduate Degree in Business, Commerce, Marketing and/or Management Studies or related fields. (Beneficial)
• 8-10 Proven experience in Sales environment
• Negotiation skills
• Administrative skills
• Excellent communication skills
• Planning skills

Please do not apply if you do not meet the requirements.

Closing date: 20 July

Should you not hear back from us within 2 weeks, consider your application unsuccessful.