Posted on: 06 July 2023
ID 865994

Disabled English Associate

Disabled Customer Service Agents

Fully remote - South Africa based

Salary: R67.35 ( Base pay) per hour

Location: Virtual (Work from home in South Africa)

Employment Type: 3 Month Contract

The Position

Attention service agents with a disability! Are you looking for an exciting new opportunity to work with one of the biggest companies in the world?

A Customer Service Agent, you'll be a valuable asset to their team, helping them to provide excellent customer service to their customers.

As the global leading online retailer, they operate 24/7, so you'll need to be flexible with your schedule, but they always provide you with your work schedule at least 2 weeks in advance. And don't worry - you'll be compensated accordingly for working on national holidays and overtime.

Apply now to join their team and take the next step in your career.

Essential Requirements
  • A recognized disability that aligns with working in a customer service environment and on a PC
  • Permission to work in South Africa
  • Set up to work fully remotely
  • 20Mbps Fibre-Line
Responsibilities
  • Moderate all customer reviews and respond to email queries
  • Meets or exceeds quality and productivity goals assigned by management
  • Demonstrates clear and polite written and oral communication
  • Maintains a positive and professional demeanor and portrays the company in a positive light
  • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
  • Follows company policies and processes in order to process customer requests appropriately
  • Demonstrates knowledge and use of departmental resources, policies and procedures.
  • Uses customer service tools in order to provide an accurate response and an exceptional customer experience
  • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
  • Proactively communicates system and process issues, and customer feedback trends to management
  • Exceeds customer expectations by going above and beyond.
  • All other duties as assigned.
Occupation:
Ads, marketing jobs


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