Discovery Insure
Key Account Manager (Senior) | Procurement
About Discovery
Discoverys core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Insure
Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africas fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor, home and business insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to providing unique and innovative solutions that help and dazzle both financial advisers and clients.
Key Purpose
To research and manage new/existing partners as well as support the Claims operational function. Lead a team of intermediate Key Account Managers.
Areas of responsibility may include but not limited to
- Responsible for relationship building with Claims Procurement partners and to maintain these relationships for the duration of the partnership with Discovery Insure
- Regular partner engagements, including all relevant stakeholders
- Assist partners to manage their KPAs such as MBR scores, complaint ratio and sufficient usage of the Discovery Insure procurement portal to manage work in progress and to request payments within set timeframes.
- Ensure that partners abide by the SLAs.
- Training and support on Procurement policies
- Lead a team of intermediate Key Account Managers
- Relationship Building
- Conflict Handling
- Attention to detail
- Communication
- Assertiveness
- Accountability
- Short term Insurance Claims fulfillment process
Education
- Matric (Essential)
- Tertiary qualification (Diploma or Degree) in related field is advantageous.
- 2 years senior management experience
- 5 years experience in the motor repair industry
- 2 years relationship management experience
- Procurement experience
- Towing experience
- Short term Insurance Claims fulfillment process.
- Management experience in the motor repair industry.
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
