Discoverys core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Bank
Discovery Bank is a bank like no other a shared-value bank, designed with our clients in mind. Were all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If youre adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment thats safe and nurturing.
Key Purpose
Responsible for creating an exceptional travel experience using our innovative travel platform, Vitality Travel, by promoting and booking traveling arrangements for our high-net-worth clients while addressing client unique needs and requirements.
Areas of responsibility may include but not limited to
- Complete bookings through the defined online booking system (e.g., AGM and Travel IT), fulfilling package bookings through tour operators and / or ability to self- package deals.
- Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc. and accurately conclude multi-sector / round the world reservations.
- Accurately complete all refunds or reissues.
- Quote preferred agreement deals and full understanding of the conditions of these deals and eligibility.
- Ensure preferred agreement deals are understood & applied appropriately.
- Ability to provide navigational and technical support on our online portal, Travel IT
- Provide troubleshooting to all online users where required.
- Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings.
- Identify other opportunities for additional savings to client, when quoting.
- Correctly issue vouchers and email to the client.
- Diploma in Travel.
- Minimum 10 years experience as a Travel Consultant.
- Minimum 5 years Amadeus booking experience.
- Minimum of 3 years experience dealing with high-net-worth clients.
- Experience working on Domestic and International packages.
- Call centre experience in Travel.
- After hours Travel experience.
- Leisure Travel experience.
- International and Domestic bookings experience.
- Senior Consultant experience.
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
