Dispatch Clerk

The main purpose of the job is to ensure accuracy and efficiency when releasing orders to customers in order to reach KPIs and SLAs set.

Dispatch

Primary Objectives

• Ensure all contents of the order are checked thoroughly with the customer to ensure accuracy of stock when being dispatched.
• Ensure that full payment has been received/confirmed with accounts dept when releasing any orders
• Assisting customers with queries
• Scanning of PODs / Invoices into Microfile System
• Filing of PODs / Invoices in Date Order, and maintenance thereof
• Filing paperwork with Metrofile offsite storage of Invoices / PODs
• The retrieval of PODs / Invoices when needed from Filing Room
• Adhere to high level standards at Rectron
• Assisting cash office with card payments via the card machine.
• Communicate problems to management
• Assisting in the movement of stock from other depts. when the need arises
• Moving of stock from Collections to Deliveries / Couriers when requested by Sales Team
• Accountable for handling and safe keeping of stock
• Other duties as required by your line Manager
• General administration and housekeeping

Secondary Objectives

• Assist with driving the delivery vehicle to complete deliveries when needed
• Assist customers with packing of stock in their vehicles

Skills & Competencies

• A high level of interpersonal and relationship skills.
• Ability to plan ahead and pay attention to detail
• Ability to think beyond the immediate problem that an employee may have.
• Problem solving and solution implementation, Critical thinking Skills
• Good Time Keeping
• Good communication Skills

Experience (experience Required For The Job)

• Minimum of 1 years experience in a similar role
• Must have worked in a dispatch environment.

Education/Qualification

• Matric

Skills And Experience

• Ability to lift heavy Boxes.
• Fit to work.
• Good paperwork administration
• Honest, Reliable

Key Result Areas and Key Performance Indicators

• Ensure all contents of the order are checked thoroughly with the customer to ensure customer satisfaction and accuracy of stock when being dispatched.
• Ensure that full payment has been received/confirmed with accounts dept when releasing any orders
• Scanning of PODs / Invoices into Microfile System
• Filing paperwork with Metrofile offsite storage of Invoices / PODs
• General administration and housekeeping of Collection cage and work area
• Moving of stock from Collections to Deliveries / Couriers when requested by Sales Team
• Assisting customers with queries
• Assisting in the movement of stock from other depts
• Problem solving and solution implementation.