- The Dispatch Manager will be responsible for overseeing the day-to-day operations of the Dispatch Department, with regards to final product inspections, allocations and consignments while ensuring that all dispatch activities are carried out efficiently and effectively.
- The Dispatch Manager will also be responsible for managing a team and ensuring that they are trained and motivated to meet performance targets.
- Strategically plan and manage logistics, warehouse, stock control, transportation and customer pick-up and delivery services and requirements.
- Planning and monitoring outgoing deliveries and stock collections.
- Direct, optimize and co-ordinate full order cycle, working with other departments to incorporate logistics with company procedures and operations.
- Liaise and negotiate with logistics service providers.
- Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency.
- Arrange warehouse, plan routes and process shipments.
- Facilitate accurate stock records, monthly stock counts and address variances.
- Effectively manage and implement receipt, invoicing, and POD controls to eliminate complaints and errors.
- Resolve any arising problems or complaints pertaining to shipments.
- Supervise, coach and train warehouse and despatch workforce.
- Meet relevant cost, productivity, accuracy, and timeliness targets.
- Maintain metrics and analyse data to assess performance and implement improvements
- Comply with laws, regulations, and compliance requirements.
