The Senior Documentation Writer develops release-related deliverables for the projects that CSG assigns to each release, both core releases and project implementations. A Senior Documentation Writer maintains the following deliverables: release previews, bulletins, user guides, job aids and release update summaries. The Senior Documentation Writer is responsible for maintaining quality deliverables by developing deliverables in line with the departments style and writing processes. The writer maintains the technical quality of the deliverables by working with the Analysis and Development teams to ensure the content is reviewed by a Subject Matter Expert (SME). The deliverables supported by a Senior Documentation Writer are published between 90-days before a release up to the week before the release date.
Create and maintain end-user technical content including software product documentation and release communications, online help, and other client communications with minimal supervision
Analyze technical specifications and designs with a high degree of proficiency and minimal direction, and translate that technical information into content appropriate for an end-user audience with minimal direction
Write to technical specifications, document design requirements, and department style guide standards, consistently showing mastery of department style guide standards
Consistently use department template to format technical content according to department standards, consistently showing mastery of department formatting standards
Act as subject matter expert on department style and format
Prepare source files for edit, SME review, and publication according to department procedures
Successfully manage multiple projects with a high degree of proficiency, adhering to project plan specifications; update project database throughout life of project
Demonstrate subject matter expertise for at least three CSG products
Promote positive teamwork and department participation in line with department and company goals and initiatives
Mentor content developers in department standards, style, and processes
Lead department initiatives
Develop and present information to the department on an annual basis, as well as to management when necessary
Provide managerial support as needed
Perform additional tasks as needed
Project research in preparation of releases or project implementations
Content development for release previews, bulletins, user guides, or job aids
Style and formatting considerations
Editing, QA, SME, and publication groundwork
Mentoring responsibilities
Department side projects
Other duties as assigned
Location(s):
ZA.Cape Town.Office