Posted on: 10 December 2021
ID 737201

E-Commerce Customer Support Assistant ( JB1358)

E-Commerce Customer Support Assistant  ( JB1358)
Location: Rosebank, Johannesburg 
Salary: R5500.00 - R7500.00

An E-commerce store with iconic brands in the apparel, clothing and footwear space is looking for a proactive Customer Support Assistant to join their team to assist in managing day-to-day operations and ensure high performance. 

This is an in-office position as the successful candidate would need to be close to merchandise to ensure correct product management. 

Duties:

Monitor all customer reviews/feedback and take actionable steps to ensure we meet customer needs.

Provide customer support on the front-end and direct messaging.

Responding professionally to emails

Responding to WhatsApp messages from clients

Answering client phone calls

Calling clients

Handling all queries and issues by tracking orders, following up with deliveries

Assist with any other tasks that are assigned

Assist with order fulfilment and tracking

In House Photography 

Requirements 

E-Commerce Store Management Experience essential 

Must be fluent in English 

Excellent communication skills 

Professional Attitude 

Customer-centric with the ability to keep customers happy 

Occupation:
ECommerce Customer Support Assistant
Retail, store jobs
More details
Salary:
7500 R per month
Contract type:
Full-time


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