East London, Eastern Cape: DEBT RECOVERY SPECIALIST
Job Purpose: Provide support to Credit Risk Advisors and team, in order to improve customer cashflow and minimize risk by proactively recovering any outstanding debt, using a variety of approaches and keeping customer informed throughout the process.
Minimum Requirements:
-Presentable and professional (female preferred)
-Fully bilingual with excellent English proficiency
-Matric / Grade 12
-Financial/Legal Qualification advantageous
-1 to 3 years experience in full Debt Collection (not Call Centre Debt Collection), preferably in a legal environment
-Knowledge of legal process regarding Debt Recovery
-Good problem solving and conflict handling skills
-Resilient and tenacious, self-motivated with attention to detail
-Ability to deal with pressure
-Good communication & negotiation skills
-Persuasive, persistent and firm
-Computer literate MS Office (Word, Excel, PowerPoint and Outlook) (M-Files proficiency advantageous)
-Stable employment record
-Contactable References
-To start as soon as possible, preferably on or before 1 November 2021
-3 months probation period applies
Duties:
-Full Debt Recovery functions for Insurers and Ad-Hoc Collections
-Support Credit Risk Advisor with Personal Assistant duties
-Achieve debt collection targets
-Drafting of legal documents
-Provide timeous and accurate reports, both internal and external
-Deliver results as per individual KPI’s.
-Administrative duties (Receives, analyses, and documents all written and verbal communication and correspondence on a timely basis in order to keep relevant audience up to date)
-Understanding of M-files and utilizing functions (pulling reports, capturing payments and payment schedules, generating documents, searching etc.)
-Utilise M-files for reminders, updates, correspondence, reports, assigning tasks and tracking workflows
-Keep Credit manager abreast of progress
-Manage and maintain collection matters for retainer and ad-hoc collection clients
-Obtain LAA (Legal Action Advice) form with indemnity to list plus a copy of Sale Agreement, Statement, Security Documents etc.
-Load matter onto M-Files, saving supporting documentation accordingly
-Contact Debtor telephonically, establishing status of debt and ability to pay and record interaction
-Follow proactive debt recovery processes and approaches to obtain payment
-Secure Acknowledgement of Correctness of Account or Acknowledgement of Debt, as applicable.
-Keep collection notes updated with details from telephonic conversations, e-mail correspondence, actions taken or followed, payment schedules or payments received
-Attend to formal attorney handover ensuring supporting documentation is provided with the handover
-Liaise and obtain regular updates from Attorneys, Credit Insurers, Liquidators and Business Rescue Practitioners.
-Keep Credit Risk Advisors and Clients abreast of progress.
Salary: R 12 400.00 gross CTC (not negotiable)
(Benefits after 3 months probation: RA, Group Life, Medical Aid, commission)
E-mail detailed CV in Word or PDF (Not as a link) to oneilc@telkomsa.net and indicate the following:
- Reference CR2071; and
- Your salary expectation in context with amount offered.
(Also forward a recent photograph and Reference letters if possible)
APPLICATIONS NOT MEETING ALL REQUIREMENTS WILL BE DELETED.
