Since 2013, weve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We dont do memecoins.
Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. Were available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely
The role in a nutshell
You will form part of the Onboarding Operations team based in Cape Town and Kuala Lumpur. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product, Anti-Financial Crime and Compliance teams, servicing the business on an international level together with the teams from South East Asia, Africa and Europe.
The EDD/KYC Analyst reports directly into the EDD/KYC Manager and is mainly responsible for performing enhanced due diligence (EDD) on all prospective and existing high risk customers within Luno.
Your mission will involve
- Conducting EDD for prospective and existing high-risk customers by reviewing the required information and documented findings in the EDD report.
- Function as the first reviewer and approver of EDD reports drafted by the Customer Success team.
- Support our Customer Success team with any queries related to them conducting EDDs on high risk customers.
- Advise business units on EDD and KYC requirements and customer acceptance procedures as and when required.
- Understanding of various typologies to circumvent risks associated with high risk customers.
- Presentation abilities to articulate issues and proposed resolutions.
- Problem solving mentality and rigorous analytical thought/
- Ability to conduct initial and ongoing due diligence on high risk customers.
- Collaborate with the Countries team globally on relevant requests.
- University degree from a recognised tertiary institution.
- 2-3 years of relevant work experience in business and individual customer onboarding for high risk customers (EDDs).
- CAMS certification
- Computer proficiency with technical skills that include word processing, spreadsheets, databases and search engines.
- Strong compliance with region-specific policies and procedures will be essential.
- Previous AML, CFT and CTF would be beneficial, specifically within the due diligence remit.
- Excellent written and verbal communication skills.
- Great analytical, critical thinking and problem-solving abilities.
- Superior presentation and negotiation skills.
- Adaptable and capable of working in fast-paced environments.
- Strong attention to detail, report writing and documenting outcomes of investigations .
- Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
- Remote but reachable work policy gives you the freedom to choose between working from home or the office.
- Improve body and mind, with excellent private medical insurance.
- Access to Learnerbly and Code Academy
- Generous maternity / paternity and even paw-ternity for your furry friend.
- Annual Inspiration Day.
- A collaborative, friendly work community, with regular social events
- Free lunch and snacks.
- Free access to Headspace a full library of guided meditations, sleep stories, and music.
- 0 fees with Luno from the day you start.*
- Offer only available on Luno Instant Buy, not Luno Exchange
