The Education Advisor will require excellent communication and inter-personal skills in face to face and by phone; projecting a courteous and professional manner at all times when representing the company.
The Education Advisor Role Has Core Responsibility For
- dealing with walk-in enquiries and selling our courses & programmes to them.
- answering (mainly by phone) prospective student enquiries received through our web site or any other marketing campaign: social media, google Ads, other directories, etc.
- updating the company CRM with all prospective student details, follow up information, sales, tasks, etc.
- helping in all marketing strategies to promote Bayswater in Cape Town: Collaboration with other business, sponsorships, local fairs, etc.
- ensuring excellent customer service is provided to our students consistently.
- keeping a good relationship with current students to manage their course extensions.
- following the agreed internal processes and procedures and resolving issues quickly and efficiently.
- distributing of the leads to the Education Advisors depending on agreed procedure.
- Fluency in both written and spoken English.
- Overseas studying/working experience, ideally with exposure to an international environment for 3-6 months.
- A second language is needed: Portuguese, Italian, German, Turkish, Arabic, French, Japanese, Chinese or Korean.
- An undergraduate degree focus on business, marketing, sales, language or tourism (desirable)
- Experience of working with international clients (desirable)
- Sales experience. Education industry or services (desirable).
- Customer service experience (desirable).
- A third language (desirable)
- High level of verbal and written communication skills.
- Well organised and able to manage a varied and demanding workload.
- Comfortable in meeting goals and working under pressure.
- Approachable, friendly and caring
- Resilient with a flexible, can-do approach to work
- Results and customer focussed
- Has high expectations of self and others
- A team player and able to build rapport and engage with a diverse range of people
- Committed to equality and diversity
- 16, 000 18, 000 ZAR gross/month, depending on experience + Commissions: average of 7, 000 ZAR per month depending on sales
- Training & development programs.
- Opportunities for career growth within a global organization.
- Access to our wide portfolio of courses offered for free or on discounted rates.
- People centric, inclusive culture with regular wellbeing and social activities.
- Extra days off based on the length of service.
- Doing good day. (1 paid day off per year for volunteering activities)
- Regular online networking and cross-departmental meetings with the Bayswater team globally.