Primary responsibilities include:
- Oversee daily operations of a team comprising in-center managers and coordinators, addressing all teacher support inquiries, performance issues, payroll, and contractual matters, including terminations. In escalated situations, the Director will also engage with remote Independent Contractors to resolve contractual issues.
- Evaluate and improve teacher performance metrics, taking necessary actions to boost both teacher and center performance and KPIs.
- Track productivity levels and implement strategies to enhance productivity and improve efficiencies as needed.
- Collaborate with the central team to provide feedback and drive platform and production improvements.
- Coordinate with external third-party teams, including payroll, labor lawyers, and suppliers, to ensure smooth operations.
- Conduct ongoing reviews of service-related and financial data to identify problems/trends and propose innovative solutions.
- Compile and reconcile monthly invoices and financial reports from multiple data sources.
- Stay updated on all basic center policies to assist team members with various projects as needed.
- Recruit and develop the operations team to meet the evolving needs of the center.
- Ensure compliance with all company policies and Occupational Health and Safety (OHS) regulations.
- Bachelors degree in a business-related or data-driven field, with fluency in English.
- Minimum of 4+ years of management experience and at least 2 years of proven experience in a finance, data and KPI-driven work environment.
- Strong data and numbers understanding, with an ability to chase efficiencies.
- Exceptional attention to detail, strong written and verbal communication skills, and a very high proficiency in Excel, PPT presentations, and experience with BI systems.
- Demonstrated ability to understand contractual issues and exercise excellent discretionary judgment, engaging in challenging conversations in a results-oriented yet diplomatic manner.
- Adaptability to quickly switch gears and adopt a start-up mentality to address and resolve emerging challenges within a growing team.
- Preferred: Experience in call centers and/or financial institutions.
- Center Director and is based in-center at the teaching office located in Bryanston, Johannesburg.
- Please note this is not a WFH position.
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programsfocused on language, travel, cultural exchange, and academicsturn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate aboutwe welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, So Paulo, Shanghai, Stockholm, Zrich, and more. Learn more at https://www.ef.com.
