Desktop Support Technician

Electrum is a fast-paced technology company working with some of the countrys biggest institutions and we are looking for you to help us with Desktop Support.

You will join our growing technical operations team and assist in the transformation of the Electrum office into a first-class technology company. Your role would be to drive this vision. We love technology and innovation and we strive to be the best at what we do while having fun, doing it.

Youll Provide Full-stack Desktop Support To Our Offices; Including Devices And Applications For Our In-office And Our Work-from-home Electrolytes By

• Keeping our computer systems running smoothly and ensuring our people get the maximum benefit from them
• Installing and configuring computer hardware, operating systems and applications
• Talking to staff and customers through a series of actions, either face-to-face or over the phone, to help set up systems and resolve issues
• Troubleshooting system and network problems, diagnosing and solving hardware and software faults
• Replacing parts when required, replenishing consumables and maintaining an inventory
• Providing support, including processing documentation and relevant reporting
• Setting up new accounts and profiles and helping with password issues
• Prioritising and managing our open cases

Requirements

• 3+ years of experience as a Desktop Support Engineer, Technical Support Engineer or similar role.
• Hands-on experience with Mac OS/Linux environments.
• Hands-on experience working with:
• MacBooks and general hardware.
• Network security.
• Anti-virus programs.

Experience being the custodian for internal IT support. Experience working with customers in a customer support role that includes:

• Remote troubleshooting to customers.
• Working within with SLAs.

Increase Your Chances By Having

• A BSc in Computer Science/Information Systems or BTech/MTech in Information technology.
• Accredited IT course that addresses Linux (e.g. A+), networking, programming or any course relevant to the role.
• Experience working with servers.
• Passion for tech and the ability to brainstorm and implement innovative/creative solutions.

Benefits

A good work-life balance is very important at Electrum. You know when your brain has switched off for the day and you need to go for a surf, but you also know when the document you have written is sloppy. At Electrum you will be expected to know when you deserve a surf and when you need to knuckle down and get the work done. For the more knuckle down days we make it worth your while with benefits such as:

• Company getaways
• Onsite gym and shower facilities
• Daily cooked lunches and a stocked kitchen for the mid-day nibbles
• A rad coffee station where you can practice your cappuccino foam art
• Team socialising, hikes, getaways, and dinners
• Understanding that if an emergency comes up, family comes first
• A generous leave policy, starting at 20 days per year
• Flexible work hours
• A recreational area with foosball, table tennis and fatsaks that are perfect for naps

We Have Created a Safe, Transparent Environment Where

• We know mistakes happen, and thats okay. We even have a 3 step approach to dealing with them:
• Tell everyone about it
• Fix mistake
• Tell everyone about it
• You are responsible for your actions both the successes and the failures
• We talk openly about salaries and bonuses. At Electrum we believe its evident why some people earn more and others a bit less. Its like being on a sports team where salaries are widely known.