Bringing smiles is what we do at TTEC for you and the customer. As a Lead Communication Specialist working on site in Cape Town , youll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What Youll Be Doing
Looking to build and prosper an exciting workplace for employees? Passionate to bring a creative engagement strategy to life? You'll partner with senior leadership to create an amazing employee experience as you manage all communication and engagement strategies through reviewing people processes and identifying risks for our call centers. You'll oversee the onboarding program for new employees and create engaging events for current employees by implementing your engagement plans. Along the way, you'll deliver training to multiple levels of management, identify areas to improve processes, make suggestions, and manage incentive budgets while participating in weekly meetings to review reporting, proposals and presentations.
Youll contribute to the success of the team and business as you bring your creative passion to build a successful engagement strategy, working to encourage employee retention and excitement.
During a Typical Day, Youll
- Review survey feedback to create plans for employee engagement and communication strategies, providing internal and external partners with updates
- Oversee the operations and engagement of the onboarding program
- Be the forefront of process and policy changes as you ensure they are understood and championed by our employees
- Encourage engagement from the teams in your work environment as you further help support the social media team by sharing content and creating submissions for external awards
- Maintain good working and trusting relationships with all employee's and support teams
- Bachelor's degree in communications or equivalent experience in communications
- Comfortable reviewing reports to identify areas to support
- Express engaging verbal and written communications as you'll create multiple types of internal and external campaigns for multiple levels of employees
- Understand the financial impact of decisions and suggested plans
- Accuracy-driven and Passionate to keep organized in your work
- Experience with people management and comfortable leading with influence
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location
ZA-Western Cape-Cape Town
Other Locations
South Africa
