Employee Relations Business Partner

The role of Business Partner is to ensure the provision of expert advice and guidance on employee relations matters to stakeholders within South Africa. Utilising expertise, they will also ensure; the ongoing development of the HR community and wider business people management capability, service standards and operational performance targets are met, and effective processes and governance are in place.

Job Title

Employee Relations Business Partner

Job Description

Manage and coordinate the activities against agreed delivery SLAs
Ensure the team response and resolve ER queries and cases in a timely manner, fairly, consistently, commercially, and pragmatically
Ensure the team utilise the case management tool effectively, and robust audit processes are in place, to help shape the business direction and achieve outcomes based on trends/correlation
Ensure the team delivers a high-quality service to include analysis of service delivery, call listening, SLAs and feedback from customers
Liaise with and maintain effective relationships with key stakeholders across the business
Balancing legislation obligations alongside Operational requirements, generating insight and best practice.
Manage escalated ER issues where required, providing an objective view and challenging the business where necessary, including Speak Ups, ETs and compliance with legislation
Produce and review ER data and other business MI to identify trends and work with stakeholders on appropriate solutions
Support the implementation of the ER operating model, including process, governance, and behaviours
Contribute to the shaping of the new ways of working to ensure the success of ER in South Africa
Be project lead on ER initiatives, supporting and coordinating to achieve results
Ensure best practice requirements and commercial imperatives are balanced so that ER risk is minimised
Improve the customer experience through enhanced, efficient and consistent ER Processes
Work with key stakeholders to shape HR policies and processes in line with legislation, best practice and business need
Represent the Employer at the CCMA, Department of Labour and Labour Court