Employee Relations Officer

"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

• Kerridge Commercial Systems is the leading specialist supplier of fully integrated ERP systems and related services to niche vertical markets in the wholesale and retail distribution, logistics and service sectors.
• A private equity backed organisation delivering enviable growth in its defined sector.
• Globally operating in UK, Ireland, Sweden, Netherlands, Belgium, South Africa, USA, Canada, Australia and Kenya.

Key Responsibilities

Using your expertise in regional law and best practice you will be supporting, Employees, Managers and People Business Partners within their defined region(s).

Duties Include

• Management, tracking and support on long-term absence cases.
• Management, tracking and resolution of employee relations issues, investigations, consultations, disciplinaries, grievances, conduct, competency, appeals, complaints and the like.
• Supporting the business with the successful integration of employees within newly acquired business.
• Advising other members of the People Team and the business on regional best practice and employment law.
• Creating, reviewing, assisting and rolling out HR policies, processes and procedures.
• Advising on employee disputes.
• Coaching managers and employees on performance management.
• Driving, collaborating and supporting on initiatives to improve employee engagement, retention and morale.
• Escalate complex or high-risk employee issues to People Business Partners, as required.
• Working alongside the People Business Partners to coordinate global mobility and global travel activities, ensuring paperwork is completed in line with legal requirements for visas, work permits or similar documents. Including the update of information held by government or official agencies and renewals.
• Liaising with Reward with regard to any health and wellbeing initiatives, as required.

Any other duties as requested by the Head of People Operations commensurate with the role.

Skills, Knowledge And Experience

• Recognised Human Resources Qualification/Accreditation or equivalent experience
• Proven experience of working within a HR role with a strong employee relations element/focus
• Significant, up-to-date knowledge of best practice and labour/employment law within your required region(s)
• Proficient with Microsoft Office, in particular Word, Excel & PowerPoint
• Possess high levels of confidentiality
• Good attention to detail and accuracy
• An understanding of the impact of change on employees
• Excellent communication, inter-personal, coaching and influencing skills
• Flexible attitude
• Experience of working within a matrix, global or complex business structure would be advantageous

Company Info

Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

Equal Opportunities

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.

If this role is of interest to you please apply online.

Health and Safety

The Health and Safety at Work Act 1974 puts a legal obligation on KCS as an employer to ensure, so far as is reasonably practicable, the health, safety and welfare of its employees at work.

Employees also have a duty to take reasonable care for their own health and safety and of others who could be affected by their actions. Understanding the safety policies and co-operating with the arrangements that are in place is therefore an essential part of your employment.

To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.