Key Responsibilities
- Supervise the functions of Entry Clerks and Import Agents: prioritizing work, determining schedules, assigning daily tasks, establishing or adjusting work procedures to meet changing demands, ensuring optimum efficiency of all Entry Clerks and Import Agents activities. Carries out supervisory responsibilities according to the organization's management policies, procedures and any applicable laws. Responsibilities include determining staffing needs, hiring and training, planning and assigning daily work, provide ongoing feedback, conduct performance appraisals, address performance issues and resolve problems
- Supervise and assist in daily import activities including auditing files for accurate documentation (customs, operation and accounting), ensuring timely and accurate payment of duty payment(s).
- Reports customer complaints and escalated shipping problems (i.e., delayed, missing, or damaged freight; strikes; embargoes, etc.) to management and participates in problem resolution planning.
- Executes plans directed by management in resolving complaints, timeliness of work completion, and re-prioritizing of workflow in critical situations. Provides up-to-date freight status and arranges special trucking for specific hot freight.
- Manage the Stops processes and procedures.
- Oversees billing processes, coordinates collections and resolves major billing problems.
- Matric (Grade 12)
- Tertiary Qualification would be added advantage.
- Must have SDS or GMLS Training or a high level of Quality Control experience.
- Valid Code 08 Drivers license and own transport
- MS Office applications (Word, Excel, & Outlook)
- Must have minimum 3-5 years import experience.
- Supervisory experience is essential.
- Must have knowledge of RIB/RITand acquittals.
- Must have knowledge of both import and export procedures and documentation.
- Must have full knowledge of both domestic and international customs procedures.
- Knowledge of the clearance systems i.e Compuclearing & ShipShape system essential.
- Time management
- Interpersonal Skills
- Attention to detail
- Communication (Verbal & Written)
- Planning & Organising
- Teamwork
- Adaptability
- Clear understanding of the full Info AXIS system procedures and the processing thereof
