Entry-Level Desktop Support Technician

We are looking for a motivated individual to join our IT team, providing first-line technical support to our staff and helping maintain our IT infrastructure.

Key Responsibilities

• Provide desktop and technical support to end-users on-site and remotely.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain operating systems (Windows/macOS), applications, and peripheral devices.
• Set up new employee workstations, including PCs, phones, and other required equipment.
• Manage user accounts, passwords, and permissions using Entra ID and other tools.
• Monitor and troubleshoot basic network connectivity issues.
• Assist with maintaining hardware inventories and IT asset management.
• Provide basic IT training and guidance to employees as needed.

Key Performance Areas

• Problem Resolution: Timely and effective resolution of technical issues to minimize downtime.
• Customer Service: Provide excellent support with a positive, helpful attitude.
• Documentation: Accurate recording of issues, solutions, and asset tracking.
• Team Collaboration: Work closely with other IT staff to ensure seamless support.

Required Skills

• Proficiency in Windows OS, macOS, and Office 365.
• Basic knowledge of networking concepts (DNS, DHCP, TCP/IP).
• Experience with troubleshooting hardware components like desktops, laptops, printers, etc.
• Familiarity with remote support tools and ticketing systems.
• Strong interpersonal skills and a customer-service mindset.
• Ability to prioritize tasks and work under pressure.

Qualifications & Requirements

• Minimum 1 years of relevant desktop support experience.
• An IT-related certification (e.g., CompTIA A+, Microsoft MTA, or equivalent) is preferred.
• Strong organizational and problem-solving abilities.
• A valid drivers license
• Must have a keen interest in learning new technologies and tools.

If youre a proactive problem solver with a passion for technology, we encourage you to apply!