Entry Level IT Support Engineer (JB1348)
Duties:
Accept, assign, and close tickets via the helpdesk.
Talk to customers over the phone or via email to provide solutions to technical problems
Perform diagnostic tests and troubleshooting to identify clients’ issues
Provide customers accurate information on IT products and services
Develop and implement technical procedures effective in quickly addressing customers’ problems to minimize downtime
Carry out assessments to determine the need for changes in hardware/software configurations
Educate clients on procedures for resolving or preventing recurrence of a technical problem
Act as liaison between the IT unit of an organization and its clients
Explain and provide IT solutions to customers in non-technical and comprehensible terms
Offer recommendations to clients looking to purchase new equipment or replace existing ones
Prepare and present reports to update management on IT support operations
Respond to inquiries about hardware or software issues
Perform scheduled maintenance on computer systems to ensure efficient operations
Repair or replace faulty components of a computer/network system
Study and complete certifications to stay abreast with developments in the IT industry
Client documentation updates
