- Efficient day to day running of the IT Equipment department.
- Management of daily incidents raised through IT Service Desk on behalf of users within the campus.
- Ensure all warehouses within the Inland division are performing optimally on all IT equipment based on site specific operational design.
- Responsible for procurement, administration, issuing, collection, repair and maintenance of all IT equipment.
- Addressing the common incidents of the IT equipment by implementing the upgrades or new.
- Managing the IT equipment maintenance costs.
- Design operational procedures to enhance Supply Chain operations within the park during changing environments. E.g.: peak, riots, volume dips/spikes, pop-up DCs, new site openings etc.
- Collaborate with all functional departments/cross-functional teams within the campus.
- Collaborate with DCs and support personnel within the group to formulate best practices.
- Analyze DC operations performance data to formulate best operating practices.
- Management of downtime on DC operations/machinery.
- Operational work planning, priority setting and scheduling
- Operational performance monitoring
- People and enabling capacity management
- Manage interfaces with Operations, staffing labour brokers and Buying
- Resolve escalated operational issues
- Staffing decisions up to middle management level
- Developing others - focus on functional skills - identify needs and source solutions
- Individual performance management
- Motivate and discipline team
- Project development, management and implementation
- Relevant IT Qualification or equivalent (desirable).
- Minimum of two years in a similar role,
- Warehouse operations experience.
The ideal candidate will have knowledge of DC operating procedures and experience on the following systems:
- INFOR wms
- KNAPP Sortation (desirable)
- Cognos BI
- Voice Console
- SAP Retail
- MS Office (Excel VBA knowledge is desirable)
- Microsoft O365 Platform
- Microsoft Power BI
- Helix Remedy System
