Location: Cape Town
Department: Marketing
Reporting to: Marketing Manager
About the role:
We love what we do and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients
The Event Coordinator will be responsible for managing the Time Out Market consumer experience, both in the daily operations of the Market and by the planning and execution of live events. The Event Manager will work closely with the Cape Town team and teams across the globe to ensure the Market is in alignment with brand goals and event execution
Key Responsibilities
- Create event proposals, covering timelines, production costs, potential vendors, staffing needs, and budget parameters
- Create and manage monthly entertainment and event budgets that drive revenue and ensure maximum guest and property benefit
- Manage Time Out Market Cape Town event schedule
- Manage daily, weekly, and monthly entertainment as defined and developed with property GM and Time Out Digital editor
- Manage day-of responsibilities for Time Out Market Cape Town events, including logistics, collateral production, layout/flow, contact lists, and other materials as needed
- Accommodate and anticipate guest needs
- Hire, train, and supervise event personnel, delegating responsibilities as needed to ensure event success
- Operate with an open-door policy, listen to and understand requests of the team and our guests, respond with appropriate actions, and provide accurate information
- Manage wrap-up event needs, including analyzing event performance, surveying customers on their experience, and ensuring all invoices are submitted for payment
- Evaluate annual local events and determine Time Out Markets participation and cost benefits
- Skills & Experience
- 3-5 years in a similar role required, preferably within the hospitality industry
- Proficient in Windows MS Office
- Proficient in Google Suite
- Demonstrated experience managing budgets, event staff, clients and relevant stakeholders
- Previous experience in event planning and sponsorship activation required
- Ability to work nights/weekends as essential
- Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate
- Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
- Ability to speak to guests fluently regarding the food, beverage, and overall concept
- Ability to demonstrate and impose upon service staff the ability to service guests with the utmost care, service and excellence, utilizing the highest standards of service techniques
- Ability to take action based on previous experience, follow up and make accurate and sound decisions
- Interact with all department personnel, Market and vendor staff as needed
- Maintain positive and professional relations with vendors
- Monitor guest satisfaction on all levels
- Take ownership of event booking manage platform
- Strong problem-solving skills with the ability to think on your feet
- Ability to maintain a high level of confidentiality
- Ability to write reports, business correspondence and procedure documents for event related activities
What we look for in a candidate
Time Out is a company filled with individuals as diverse as the cities we live in and cover. At the same time there are common characteristics and values we all share. To join our team, youll want to
Be commercially astute
Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence
Think globally
Have excellent communication and relationship building skills
Have a high sense of ownership, urgency and drive
Be a team player
About our culture
At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.
About Time Out Group plc
Time Out Group is a global media and hospitality business that inspires and enables people to explore and enjoy the best of the city.
It all began in London in 1968 when Time Out helped people discover the exciting new urban cultures that had started up all over the capital. Since then, this iconic brand has consistently maintained its status as the go-to source of inspiration for both locals and visitors alike.
Time Out Group has been named one of the Most Innovative Companies for 2020 by Fast Company - this prestigious annual list honours the businesses making the most profound impact on both industry and culture, showcasing a variety of ways to thrive in todays fast-changing world. The Group comprises two highly synergistic business divisions: Time Out Media and Time Out Market.
Time Out Medias digital and physical media proposition comprises websites, mobile, social media, print and live events. Across these platforms, Time Out distributes its high-quality content written and curated by local expert journalists around the best food, drinks, culture, art, music, theatre, travel and entertainment in 328 cities and 58 countries. The Company is monetising this global reach and its strong traffic from a desirable audience via digital and print advertising as well as e-commerce. Since its launch 50 years ago, Time Out has become a global brand that advertisers and consumers love and trust.
Time Out Market is a food and cultural market leveraging the Time Out brand to bring the best of the city under one roof: its best chefs, drinks and cultural experiences based on the editorial curation Time Out has always been known for. The worlds first food and cultural market experience based wholly on editorial curation, Time Out Market captures decades of local knowledge, independent reviews and expert opinions. Everything that is being offered in Time Out Market must have been reviewed with four or five stars, and not one star less, by independent Time Out journalists.
The first Time Out Market opened in Lisbon in 2014 and is now Portugals most popular attraction with 4.1 million visitors in 2019. Following this success, four new Time Out Markets opened in North America in 2019 in New York, Boston, Montral and Chicago, and we recently celebrated the opening of Time Out Market Dubai in April 2021. A further pipeline of other global locations includes Porto, Barcelona, Prague, Abu Dhabi, Cape Town and London.
Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the worlds greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Tokyo and Sydney and beyond. Its our integrity, passion, curiosity, creativity and openness that make us successful and a unique team.
