What Youll Be Doing
Do you have a passion for building talent acquisition as an integral part of the business? In this role, you will support the hiring needs of the EMEA contact centers across the EMEA regions. This includes strategically meeting business goals, proactively identifying talent management initiatives in the team to enhance the bottom line results, improve employee-related gross margins, and driving process improvement.
You'll report to Group VP Human Capital and lead our ambitious growth plans to grow TTEC in EMEA. There will be an element of travel involved in this role as you will lead TA operations across the region.
During a Typical Day, Youll
- Understand all key business initiatives and goals for each supported business unit
- Develop a Trusted Advisor relationship with key leaders at multiple levels within the company
- Deliver talent acquisition solutions to challenges affecting the success of the business
- Manage/support a team of Talent Acquisition leaders and specialists to deliver an outstanding candidate experience
- Monitor and report on progress toward each goal and project
- Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective.
- Effectively partner with and leverage corporate support teams including talent acquisition marketing, talent acquisition shared services, learning and development, operations, quality assurance, and client business partner teams to drive business success.
- Experience managing a large team supporting high-volume recruiting activities
- Strong knowledge in multiple TA/HC disciplines (marketing, talent assessment, compensation, recruiting, employee relationship, legal, etc.)
- Working knowledge of HR systems, compensation strategies, technology, and statistical techniques
- Ability to influence leaders and team members of differing viewpoints to create positive outcomes
- Proven ability to build relationships of trust with Vice President and Director level leaders
- Metrics driven mindset
- Knowledge of contact center business
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location
ZA-Western Cape-Cape Town
