Elico International
Call Centre Agents required- R 4000 Starting Basic Salary Structure
Elico International, is a new a fast growing Business Process Outsourcing Call Centre based in Durban central. We are currently seeking to employ 12 Outbound Call Centre Agents with the relevant attributes and experience. The campaign we are running will be normal working hours which will be from 8am-5pm from Monday to Friday.
Telemarketing Job Purpose
Make sales and market products and services by phone, answer incoming customer calls at certain instances and make outgoing sales calls, maintain thorough understanding of products and services, process sales, meet sales goals.
Telemarketing Job Duties
- Making outgoing customer calls, processes sales, and accepts payment for products and services
- Answers questions about product specifications and pricing
- Up-sell customers to larger products, more extensive packages, or higher priced services
- Explains product pricing and negotiates bulk or package pricing
- Accurately and efficiently enters customer information into company databases for mailing and billing purposes
- Application processes for payments and troubleshoots any issues that may arise
- Maintains a list of potential leads and follows up with those customers by making subsequent sales pitches
- Contacts customers in response to correspondence or feedback
- Monitors order status to ensure that clients receive orders in a timely manner
- Maintains working knowledge of products and services sold and keeps current on industry developments by reading current news or attending workshops
- May specialize in inbound or outbound telemarketing or in sales for a particular industry
Telemarketing Skills and Qualifications
Formal Training Required, Marketing and Sales Skills, Verbal Communication, Telephone Skills, Interpersonal Communication, Customer Service Skills, Attention to Detail, Ability to Track Leads, Accuracy, Patience, Motivation, High Energy, Ability to Meet Goals, Data Entry, Product Knowledge, Organization. And most importantly, achieving Sales Targets.
If you have the relevant experience and would like to be a part of our team, kindly contact us on the following details for a telephonic interview. 031 110 0216/062 108 7604. www.elico.co.za, 28 Mona Road, 1st Floor, office number 15, Durban, 4000.
