Job Introduction
We are currently seeking interest for a range of managerial positions in Cape Town. If you have a proven track record in your field and have the ambition and tenacity to succeed in a dynamic environment, please register your CV with us as part of our talent pipeline.
Kindly note, by registering your details (for this talent pool role) you indicate your interest in a possible, future relevant role within G4S South Africa
Reporting to the Branch manager the successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which CIT Manager plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.
Role Responsibility
Effective management of the financial performance of CIT Services and Operations
Manage the relationship between actual results, budgets and forecasts, delegating accountability where appropriate.
Initiate cost saving model and controls through;
- Gross Margin Management
- Direct Wage control
- Overheads control
- Service/Schedule profitability
- Ensuring that claims against the Company are prevented or minimized
- Recommend capital expenditure in line with authority matrix
- Ensure fleet requirements are correctly communicated to Transport department
- Monitor fleet quality and standards around vehicle appearance and running
Effective Organization
- Staff turnover analysis, proper allocation of staff to positions and structure.
- Set and agree objectives and performance standards with staff, including understanding of CIT policies and procedures
- Monitor performance and provide feedback
- CIT organizational structure is adequately staffed through effective recruitment
- Optimize resources to meet CIT operational needs. Comply with cash Centre operational and administrative procedures within defined guideline
- Succession Planning and Employment Equity
- Determine training needs (in line with training and HR policy) for staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed.
- Monitor and address staff motivation levels
- Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4Ss code of conduct and disciplinary code.
- Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
- Hold branch management team meetings and communicate to all branch staff through those briefings
- Maintain and develop sound trade union relationships
- Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4Ss code of conduct and disciplinary code.
- Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
- Hold daily branch management team meetings and communicate to all staff through those briefings
- Optimize utilization of resources within the branch to ensure smooth and efficient operations
Customer retention and customer service levels
- Review and deploy resources, and thereafter continuously review operations to improve profitability and customer service levels. Make changes as necessary
- Undertake regular and consistent customer visits (as and when required) and assess service of personnel
- Handling all CIT customer queries and complaints
- Monitor customer service levels and implement management information KPIs
- Use CIT Systems and spreadsheet software to provide management information regarding CIT performance and to improve profitability. Ensure the systems are updated and maintained according to the Companys guidelines.
- Completion of CIT daily reports for submission to CIT daily return email address for consolidation and analysis and management by exception
- Effective management of the cash processing reconciliation process
- Manage and monitor loss prevention and loss reduction procedures
- Ensure and monitor adherence to procedures and policies around risk
- Ensure the adherence and correct utilization of company systems and procedures.
- Recommend capital expenditure for improved security
- Maintain and complete records of audits around risks/security for the branch
- Responsible for Health and Safety awareness and compliance at the branch
- Ensures that all relevant legislative requirements are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and Transport) are maintained.
- Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
- Participate in safety forums created by company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents on all levels
- Follow-up on any activities assigned through safety meeting/committee/representative/management
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
Qualification
- Business or General Management qualification
- 3 year tertiary qualification prefered
- PSIRA Grade B and CIT
- Multi-site management
- 3 years General Management
- Experience with Profit and Loss is highly advantageous
- Route optimisation
- Managing a unionized workforce
- Logistics/Fleet management
- Health and Safety legislation
- Managing Conflict
- Communication (Written and Verbal)
- Negotiation skills
- Computer literacy MS Office
- Basic financial skills
- Planning and organising
- Delivering Performance
- Working with Complexity
- Managing Professionally
G4S is the worlds leading international security solutions group, which specialises in outsourced business processes in sectors where security and safety risks are considered a strategic threat. G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen. G4S has operations in more than 90 countries and employ more than 540, 000 employees, making us one of the worlds largest private employers.
At G4S South Africa, our vision is to be recognised as the leader in providing security solutions. We therefore endeavour to build and maintain a motivated, capable workforce who are proud to work for our region and able to deliver our commercial strategy. We continue to build on the excellent people management practices which are in place across the Group in order to fully engage our workforce.
G4S is an organisation which is defined by its values, which are:
- We act with Integrity and Respect - Our business activities and relationships are built on trust, honesty and openness. We do what we promise and always strive to do the right thing. We listen. We treat our colleagues, customers and those in our care with the utmost respect.
- We are passionate about Safety, Security and Service Excellence - We are passionate about working safely and take great care to protect our colleagues and customers from harm. We are experts in security and use that knowledge to protect our customers assets. We keep our promises and are passionate about delivering high levels of customer service.
- We achieve this through Innovation and Teamwork - We invest in technology and best practice to continuously improve the products and services we offer. We challenge ourselves to find new ways of helping our customers achieve their goals. We work together as a team, valuing everyones contribution, to ensure we achieve the best results for our customers and our business.
