At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests stay to bring their dreams and desires to life. With an atmosphere thats chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests expectations at every possible turn.
Set in the vibrant heart of Cape Towns waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guests every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, its our passion
Job Summary
Assist with the daily administration and coordination functions of the Food & Beverage Department and Restaurant Reservations.
Key Duties And Responsibilities
- Complete Food & Beverage bookings for internal and external guests who wish to book the internal outlets in the hotel. This includes awareness of all outlets and the reservation system inclusive of taking the reservation and the complete payment and follow-up there-of.
- Responsible for the receipt of, efficient processing and confirmation of all Resort Restaurant reservations.
- Product knowledge of offerings in all outlets and familiarity with effective selling skills of these products.
- Clear and Confident Telephone skills.
- Accurate accounting of all reservations and functions in terms of billing instructions.
- Accurate accounting of the payment and follow up of the reservations
- Daily communication to Resort Restaurants on booking statues and their details.
- Ensure reporting is compliant with the requirements of each outlet and the Hotels standard systems.
- Research competitor restaurants and hotels in our area on price/ business levels/ innovation.
- Up sell all our special events (wine & dine / tasting menus/ guest speaker series).
- Perform telephonic sales calls on previous bookings and future bookings.
- Network to obtain new markets in surrounding areas.
- Host the F&B areas Site Inspections.
- Internal sales of all our events.
- Communication with the Waterfront Information Office.
- Breakfast Liaison for in house guest bookings.
- Upsell experiences (proposals / birthdays/ anniversaries etc.)
- Multi-tasking
- Guest orientated.
- Fast Paced Effective communication
- Self-sufficient
- Computer efficiency and speed on multiple programs of:
- Word
- Excel
- PowerPoint
- Opera PMS
- Guest Connect and Micros
- Telephone etiquette
- High volume restaurant experience (minimum 2 years experience in 120 seater restaurant)
- Literacy Grade 12
- Luxury 5 * Hotel Experience
Date Advertised: 8 February 2024
Closing Date: 15 February 2024
