To provide administrative and clerical support to the facilities team and building managers, typing of
letters and reports, issuing of orders and answering calls as well as all other normal office duties.
Key Performance Areas (KPAs)
- Consolidate and prepare comprehensive management and operational reports.
- To provide general administrative support and document management to the operations department
- Manage, control, log and streamline all maintenance calls and follow it through to completion
- To assist in obtaining of quotes and issuing orders to service providers.
- Act as a customer and supplier liaison interface.
- Resolves or appropriately refers questions, requests, complaints and problems.
- Performs ad hoc tasks as requested.
- Create Orders, process invoices, follow up on outstanding invoices, contractual payments, monitor jobs etc.
Job Knowledge:
- Company policies and procedures (desirable)
- Functional knowledge procurement process (desirable)
- Oral and written communication skills (essential)
- General administrative and report writing skills (essential)
- Conflict and dispute resolution skills (desirable)
- Problem solving skills (desirable)
- Computer proficiency skills (essential)
- Time management skills (essential)
- 2 years general administrative experience (essential)
- 1 year company systems experience (desirable)
- Technical property related experience (desirable)
- Customer and supplier liaison experience (desirable)
- Grade 12 (essential)
- Administrative or technical diploma/certificate (desirable)
Competency Requirements:
- Quality Orientation
- Organisation
- Results Driven
- Team working
- Communicating in Writing
- Customer Focus
- Reliability
- Communicating Orally
- Convincing
- Relating to Customers
- Problem Solving
- Resilient
- Fact Finding
- Specialist Knowledge
- Using Initiative
- Business Awareness
