To implement and manage an integrated Facilities Management solution for Clients in accordance with the SLA.
MAIN OUTPUTS
- Responsible for driving integrated Facilities Management (FM) services and strategy for the Client
- Ensure delivery of efficient FM service as outlined in the Service Level Agreement (SLA)
- Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Contracts Manager, and in accordance to Client needs
- Conduct daily audits on FM services rendered and ensure that prescribed work quality and standards are sustained
- Ensure timeous sign-off and variance explanations on P&L's
- Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered
- Manage back to back SLA agreements with suppliers and contractors
- Monitor service providers (contractors) performance and effect corrective action on any deviations to the SLA
- Assist in the management of FM projects and provide technical support, where applicable
- Demonstrate and instill effective adherence to processes on infrastructure maintenance
- Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
- Ensure timeous processing of invoices
- Provide monthly reports and feedback on continued compliance to the SLA
- Building strategic relationships both internally and externally
- Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
- Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
- Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
- Responsible for training, coaching, mentoring & development of subordinate employees
The Applicant must meet the following requirements:
- Matric (Senior Certificate)
- National Diploma/Degree: Facilities Management, Property Management, Project Management, Operations Management or related FM formal qualification
- Valid SA Drivers License
- 5yrs relevant experience in Facilities Management, CRM, Property Management & Financial Management
- Facilities Management, CRM, Property Management & Financial Management
- MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level)
- SAP knowledge
- Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law
- Supervisory Skills
- Subordinates Capacity Building
- Customer Focus
- Negotiation Skills
- Analytical Skills
- Planning/Scheduling/Objective Setting
