Ensure strategic client retention solutions and integrate these with the sales, business development, service excellence and people management processes.
To ensure a culture that focuses on business development, relationship building, client retention and service excellence. Manage Contracts
- Ensure contracts are profitable
- Managed overall P&L of portfolio of contracts
- Manage Revenue, billings and AR on projects
- Ensure legal and contractual requirements are met
- Ensure all contracts have signed valid contracts in place
- Ensure contractual communication is in place via the Key Account Managers
- Ensure PER reports are produced timeously and presented to Board of directors
- Ensure service levels are met and any non-conformances addressed
- Ensure Client Satisfaction and Service Excellence
- Ensure Client Audits are produced and Client Feedback is effective
- Manage Key Account Managers and responsible contract persons to effect service delivery
- Ensure all contract risk is managed
- Ensure Contract growth and increased roll over work
- Manage overall OHSE of contracts in portfolio
- Communicate and ensure that the business strategy is executed via the Key Account Managers
- Ensure Growth and/or increased profitability on existing Contracts
- Manage efforts and leads linked to achieving the Marketing Plan
- Produce and lead Tenders and Bids
- Register with relevant institutions and play an active role in lobbying
- Presentations to potential Clients
- Provide oversight and guidance to Key Account Managers during tender/bid compilation
- Contribute to the development of Marketing material
- Develop Standard and Contract specific Marketing presentation material
- Contribute to developing the Marketing Plan
- Maintain Quality standards and/or ISO accreditation
- Set Quality standards
- Facilitate the drafting, maintaining and implementation of a Quality policy
- Manage staff complement and staff deployment
- Manage the Labour relations input and output requirements from an operational perspective
- Ensure Risk is managed and Grievance procedures are strictly adhered to
- Manage and implement training plan and the training budget
- Ensure recovery of training cost from SETA
- Ensure training requirements are met
- Ensure HR functions are executed properly and timeously
- Manage recruitment and deployment procedures of staff
- Manage salary increases and bonus payouts
- Manage staff development training and team building
- Manage and drive OHSE compliance across all FM Solutions Sites nationally and through adherence to structures and processes in place for staff and contractors.
- Ensure the OHSE staff support the Site Managers and the Leadership in ensuring injury and incident free operations at all FM Solutions sites.
- Facilitate and implement Policy and Procedure
- Implement, amend, enforce and maintain Policies and Procedures, and ensure relevant HR Policies, Labour Relations Policy, Employment Equity and Code of Conduct is upheld
- Ensure that the Companies Health and Safety policy is enforced and adhered to
- Grade 12
- Must have a Engineering Qualification in Electrical or Mechanical. Min 5 year expertise at senior management level in leading large teams of professionals and staff
- Good knowledge of soft and Technical skills in a Property and Facilities Management environment
- Good understanding of legislation and legal requirements of corporate operations
- General business acumen, and good understanding of corporate governance requirements and applications
- Profit driven
- Sound knowledge of generating, maintaining, and managing contracts and SLAs
- Experience in drafting business plans and marketing plans
- Good financial experience in generating budgets, financials and income statements
- Experienced in generating KPIs and delivering on them
- Good understanding of Corporate structuring, grading and staff deployment skills
- Understanding of Employment Equity and Labour Relations
- Understanding of financial accounting and billing systems and structures
- Understanding of IT and operational IT requirements
- Must have practical experience in the above qualification
- Must have managed Contracts e, g GCC , NEC, JBCC not only SLA.
- Must have experience in Bids and Tenders.
