Operations and Facilities Manager

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Job Description

The AIIM Operations and Facilities Manager is responsible for overseeing the operations and facilities functions. The incumbent will develop, implement, and maintain various, processes and systems and deliver a seamless and efficient operations and facilities function to a team of Investment Professionals and support functions based in 5 offices across the African continent. S/he achieves results through direct report/s as well as through extended team members, internal and external service providers.

Operations

• Define and manage lease negotiations for main office in Cape Town and regional offices in Johannesburg, Lagos, Nairobi and Abidjan
• Manage Service Level Agreements with multiple service providers
• Ownership of back-office workflows, processes, and business services
• Play a leading role in office space management, including the anticipation of office space needs and managing office moves.
• Resolve staff requests pertaining to operations and liaise with building property management and service providers as required
• Manage senior administrator and office cleaners and manage operations and facilities-related work of team administrators
• Oversee onboarding of new staff and manage staff exits
• Manage all subscriptions (company, media, individual and licences)

Facilities (IT & General)

• Oversee the cohesive operation of AIIM IT systems and facilities
• Ensure all system users are trained and able to correctly utilize AIIM IT systems and facilities
• Conduit for all IT matters including being for OMIG IT helpdesk in AIIM
• Manage office purchasing & procurement
• Manage office maintenance, equipment, supplies and operations including refurbishment projects

Process and business policy management

• Ensures business policies and process controls are standardised and effectively executed
• Monitors process reports for deviations from standards and ensures corrective action is taken
• Identifies and executes process and policy improvement initiatives
• Implements, co-ordinates, and follows through new initiatives and projects in a co-ordinated fashion
• Co-designs new processes in support of business initiatives and policies and takes on role of change agent in the field during implementation.

Matrix management

• Coordinates administration functions across multiple teams
• Upskills broader team on new systems and processes as required

Qualifications

• Relevant 3-year qualification
• Minimum of 5 years experience in Office Management or Operations Management.
• Working knowledge of MS Office

Skills And Attributes

• Strong written and verbal communications skills
• Strong interpersonal skills and adept at employee relations including conflict resolution
• Client focused, customer service disposition
• Demonstrated ability to prioritize multiple projects simultaneously and exercise confidentiality
• Highly organized and self-motivated.
• Project management experience advantageous

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual Alternative Investments and the specific business unit in question.

Skills

Customer-Focused, Highly Organised, Influencing Others, Operations Management, Self Motivation

Education

Closing Date

17 February 2023

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.