Field Coach

The in Store Coach will be responsible for developing the knowledge and skills of the company in-store employees, ensuring that field staff can meet their business objectives, drive KPI performance and deliver quality services that meet customers' needs and compliance requirements.

Minimum Requirements

• Grade 12
• Minimum of 5 year's experience within the sales & merchandising in-store environment
• Driver's Licence
• Availability to travel and visit our retail stores, as needed
• Excellent coaching & training skills
• Previous experience as a team leader
• Ability to motivate employees to achieve compliance numbers
• Ability to manage the full in-store training cycle, including conducting in-person activities and using online communication platforms

Main Duties

In-Store Training

• Determine training needs both for individuals and teams, in-store
• Conduct onboarding training sessions for new hires
• Conduct regular SOP training to ensure full compliance of required procedures
• Train Field / Store teams on other respective training programs
• Collaborate with clients & store management to get feedback on complaints in order to design training solutions to eradicate problem areas
• Apply various training & coaching techniques to deliver effective knowledge & skills transfer
• Coordinating training materials and equipment to ensure problem-free

Coaching

• Identify problem areas in individual in-store employees (both procedurally and skills related) and provide effective individual coaching to resolve issues.
• Act as a mentor to field staff for challenges they have on the job
• Create a learning environment by encouraging colleagues to help each other by sharing knowledge and experience
• Assign a "work buddy" to new in-store team members

Assessment & Measuring

• Conduct evaluations / assessments in store to assess the impact of the training delivered to determine skill gaps and any next steps required
• Monitor and review progress on programmes delivered
• Track and monitor individual employee progression and success through the learning process.
• Follow up with store employees to ensure additional/remediation assignments are completed as required.

Administration

• Track and maintain records of training interventions planned and delivered, individual coaching sessions & topics handled, and related time spent per store
• Attend and support L&D and staff team meetings
• Maintain updated records of training curriculum and material

L & D Reporting

• Provide the General Manager: Learning & Development with regular reports on the training & coaching delivered in your area.
• Analyze reports, identify trends and create a plan of action for consideration with business partners (Operations & L&D).

Personal and Team Development

• Participate in regular supervision with GM: Learning & Development
• Assist curriculum writers in developing Specific training materials for in-store use
• Undertake Continuous Improvement initiatives related to training, coaching and In-store procedures.

Desired Skills

• Coaching And Mentoring
• Sales
• In-store procedures
• Assessment
• Administartion
• Developing training materials
• Analyze reports
• Commucation

About The Employer

This will give you the opportunity to be part of this exciting team you will be provided with a petrol card and a car allowance, for traveling purposes.