Field Line Manager - Commercial

Main Purpose Of Job

Manage all services done in the area, client queries and manage service technicians.

Qualification & Experience

• Grade 12 or equivalent
• Minimum 3 years management experience
• Customer Service experience
• People management experience

Job Requirements & Other Attributes

• Computer literate (MS Office, Listener, Outlook, Internet
• Knowledge of Listener advantageous
• PSIRA Registered (Grade B)
• Valid Drivers Licence
• Conversant in SAIDSA requirements

Duties

• Plan and manage the service callouts
• Liaise with clients with regards to technical and account queries
• Meeting Field Force Transformation (FFT) targets
• Ensure proper stock control and counts in technical vehicles as well as inspections
• Manage Health and Safety and injuries on duties
• Conduct SHE inspections for ladders, electrical equipment, PPE and vehicle checks
• Conduct SHE meetings and toolbox talks with Installations staff
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions
• which may become available
• People management, including all HR related issues as well as staff development
• Identify Training and development needs among staff and coach accordingly
• Work closely with the staff members to identify and solve queries
• Staff Wellbeing
• Complete the following reports- figures and targets, late service calls, fuel consumption and kilometres, red/green flag and SMS test.
• Check Installer drive sheets i.e. arrival and departure times at sites
• Check and distribute fines to installations staff and obtain signed AODs
• Check individual installers cellphone bills and obtain signed AODs
• Receive and attend to Listener notes and provide feedback
• Address emails received from internal departments and provide feedback
• Liaise telephonically with Installers and internal departments regarding technical queries
• Send technical vehicles for service and repair as and when required
• Investigate and report claims against the company and report damages that may have occurred
• Complete timesheets and schedules to be submitted to payroll
• Attend various training sessions
• Complete the annual recommitments with Installations staff

Internal Clients

• Accounts
• Call centre
• Customer Services
• CAD
• Operations
• Control

External Clients

• Clients
• Suppliers
• Sub contractors

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.