At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
You will be working as Field Service Engineer and will be the part of Electrification business area for Services division based in Cape Town, South Africa. In this role you will be reporting to Service Team Leader and will be responsible to execute ervice work according to agreed work flows and in accordance with ABB standard processes and safety guidelines. Deliver excellent customer service to satisfy customers, in close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB
Your responsibilities
- Performs service tasks, identifies technical problems and makes analysis through remote or on-site activity in any service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.)
- Contributes to customer satisfaction by executing Service work according to customer order and expectation, creates and maintains a good relationship with customers and understands their needs and identifies new sales opportunities and communicates them internally
- Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for service activities
- Prepares all documents and reports to be signed by the customer representative and reports work done in a timely manner and follows up when needed
- Proactively identifies potential equipment failures and requests proactive corrective actions, troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future
- Proactively identifies suggestions for product and quality improvement and communicates them further in the ABB organization, provides recommendations to management to improve operations and customer service
- Applies safety rules and safe practices as well as environmental responsibilities and reports unsafe practices and incidents
- Btech Degree or Diploma in Electrical Engineering
- Minimum 5 Years experience in field service work, both LV and MV switchgear experience and ABB relays experience
- Fluency in English language is mandatory
- Retirement plan
ABBs Electrification business is responsible for the go-to-market strategy and generating profitable growth for the Electrification Business Area. Our 10, 000 strong commercial team represents the portfolio of all Electrification Business Area Divisions in over 100 countries. Our unmatched domain expertise across key industry verticals and channels combined with our truly global footprint makes us able to deliver extraordinary business results, supporting our customers with solutions which address their current needs, whilst considering the future emerging trends such as Urbanization, Digitalization and Shift to Electricity and Sustainable Energy
Work model: on site
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