Field Service Technician

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

• Preventative Maintenance and Repairs (85%) Perform routine, preventative maintenance, and repairs on Atlas Copco Products. Preventative maintenance should be conducted in accordance with manufacturers recommendations (with regards to schedule and scope). Perform diagnostics on malfunctioning products, determine possible causes for malfunctions and perform repairs as suggested by diagnostics and assessment. Test and document the proper operating parameters prior to and following preventative maintenance and repairs. Provide walk-through evaluations and basic system assessments.
• Recordkeeping and Documentation (10%) Complete visit reports, time sheets on daily bases using MAM2. Expense reports should be turned in at least monthly and other job-related paperwork as required.
• Warranty Part Returns (5%) Return parts replaced under warranty as requested by Technical Support, Quality or Service Management. Returns must be completed within one week accompanied by the correct documents.

Perform assigned duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish/ maintain communication with all people/ employees considered necessary to get the job done. Perform additional assignments as required.

To succeed, you will need

• Good computer skills MS Office, computer proficiency as required for communication, research, work orders and programming various controllers.
• Excellent customer service and communications skills (oral and written).
• Strong electrical and mechanical knowledge or equivalent experience.
• Solid understanding of mechanical and electrical components.
• Able to work independently with strong self-management and professionalism and complete work within assigned deadlines.
• Customer focused.
• Good oral and written communication skills.
• Detail orientated.
• Extensive travel to customer locations, including out-of-town and overnight travel. Available for a rotation schedule during evenings, weekends, and holidays call work.
• Must be able to lift to 25kg on a regular basis and lift to 45kg occasionally.
• Must be able to work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling.
• Compressor knowledge will be an advantage.

In return, we offer you

At Atlas Copco we believe that passionate people create exceptional things, and we encourage lifelong learning where we want to see our people grow and develop new skills as well as competencies and gain new experiences. We pride ourselves in that we have, a truly unique and friendly, family like atmosphere - and a culture known for respectful interaction, ethical behaviour, and integrity. An organization that uses diversity as a driver of performance, with many new challenges.

The posistion is based in:Durban

Positions will be filled in line with Atlas Copco Industrial SA (Pty) Ltd values and Employment Equity Policy and Plan. Preference will be given to members of designated groups that are under-represented.

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.