Field Service Technician

Xylem|zlm|
1) The tissue in plants that brings water upward from the roots;
2) a leading global water technology company.
Xylem, a leading global water technology company dedicated to solving the worlds most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the worlds water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us atwww.xylem.com.
We Offer You More Than Just A Job
Professional Development To advance the capabilities of our people, we offer a wide variety of experiences to support our employees professional growth and continuous learning.
Total Rewards We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
Watermark Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
Employee Networks Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Womens, LGBT+ and Allies, Veterans, People of Color and Allies, Emerging Leaders, and Working Parents Networks.
The Role: Field Service Technician
PURPOSE OF THE POSITION

• Support the manufacturing requirements of the factory.
• Design, specify, investigate, trouble shoot, procure tooling and equipment for manufacturing processes.
• Participate on project teams. Contacts include all levels of Manufacturing.
• Product Engineering, tool shops, production maintenance. Consistent with Standards and established procedures to meet customers requirements.
• The individual is required to prepare quotations for the manager on manufacturing parts and repairs, and to tend to the after sales service requirements.
• Maintaining all relevant documentation and reports for work undertaken, consistent with company policies and quality assurance procedures and for maintaining and conforms to all necessary ESH requirements.
• Checking stock, unloading deliveries and checking equipment received.
• To keep workshop and surrounding areas neat and clean.
• To assemble and maintain electrical control switchgear for water and sewerage facilities as per design drawings and consistent with standards, established procedures and relevant statutory regulations.
• Demonstrated ability to identify, locate and repair faults in electrical control equipment.
• Ability to service electric motors, generators & submersible pumps.
• Be prepared to participate, if required, in a rostered after hours emergency call-out system.
• This position is also responsible for maintaining records, consistent with procedures, for the filing of reports and for data entry.
• This position is also required to supervise and train any temporary labour in XYLEM procedures and practices and to lend support to staff when required,
• Receive and sign in repair and service work orders for products and ensure panels are correctly identified prior to assessment and quoting.
• Precisely assess the equipment for repair according to workshop manuals, parts lists and best working and engineering practices
• Provide timely and accurate advice and support to staff on workshop and product related issues, both orally and in writing where required.
• Maintain the shop in an environmentally safe and organized manner & ensure equipment & tools are maintained and used to standards required.

RESPONSIBILITIES

• On site work in and out of SA
• Carry out Millwright jobs and emergency work on pumps and associated equipment.
• Prepare reports.
• Provide quotations to manager for cost of repairs.
• Inspect and test products prior to dispatch to customers.
• Maintain written records for future reference and to comply with all Quality Assurance Procedures.
• Provide timely and accurate advice and support to staff and customers on service, workshop and product related issues both orally and in writing where required.
• Participate in branch meetings and provide input on workshop activities.
• Actively participate in audits for QA and ESH systems and practices.

REQUIREMENTS

• Completed Matric (Grade 12) plus Trade qualification.
• Minimum of 10-15 years experience as a Millwright Section 13 trades person.
• Strong working knowledge in fitting & electrical, manufacturing.

• Strong technical background with field application pump experience.

• Experience with Ultraviolet Disinfection (UV) and Ozone oxidation process equipmentwill be an added advantage.
• Computer literate and proficient in the MS office suite of programs.
• Exposure to auto electrical control circuits will be beneficial.
• Valid drivers licence code 08 or higher.
• Valid passport and willingness to travel.

KNOWLEDGE, SKILLS AND ABILITIES

• Customer orientated.
• Sales experience.
• Excellent problem solving ability and time management skills.
• Must be an excellent communicator, with experience working in a team environment.
• Result orientated, whilst still being committed to fulfilling the requirements of Xylems QA and ESH programs.