At first glance, youll see that for more than 80 years weve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. Were building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and youll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, were working at the pace of change to improve patient lives with diagnostic tools that address the worlds biggest health challenges.
The Field Service Engineer in New Castle - KwaZulu-Natal region for Beckman Coulter Diagnostics is responsible for providing field service and technical support to customers in the diagnostic laboratory environment also this position is responsible for repairing, upgrading, moving, and maintaining all analyzers operational in the diagnostic laboratory or research environment. This is a support function to the company and the levels are maintained 24 hours a day, 7 days a week in line with the service provided by our customers. Main KPIs are service effectiveness, administrative compliance, and preventative maintenance visit completions.
This position is part of the Service Department located in Gauteng and will be fully remote.
At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the Service Team and report to the Supervisor Field Service responsible for KwaZulu Natal Region on all Field Engineering Service Duties. If you thrive in an amazing, multifunctional, fast paced, supporting role and want to work to build a world-class Service organizationread on.
In this role, you will have the opportunity to:
- To independently service, support and maintain a wide range of medical diagnostic equipment in line with company procedures.
- Demonstrate accountability for analyzers assigned to as preferred engineer.
- Possess sound administrative skills to complete all required tasks within the allocated timeframe.
- Adhere to all service department policies and procedures.
- Promote the company with customers and play an active role in customer retention initiatives.
- Possess a sound analytical and technical ability to assess and deal with difficult analyzer problems.
- Willingness to be part of an active call roster / standby, Overtime and ability to Travel locally and internationally.
- Possess sound communication skills to address issues effectively with internal and external customers.
- Determine, recommend, and implement solutions to customer software and hardware-related requests.
- Schedule own day-to-day activities, ensuring completion of business unit support agreement commitments.
- Identify potential service, training and product sales, or future business opportunities, recommending an action plan to the appropriate departments.
- Responsible for escalation support to Field Service Supervisors.
- Bachelor of Technology in Electronics, N6 Electronics, Instrumentation qualification essential and/ Bio-medical technologist diploma or an equivalent qualification.
- Understanding of computer hardware and composition and be computer literate.
- Knowledge of ISO, Quality Management Systems.
- Experience with test equipment such as DVM, Oscilloscopes, pressure meters and laser test equipment.
- Technically competent with strong people skills to promote teamwork needed to achieve reliability program objectives; ability to work in team environment.
- Be in possession of a valid passport and drivers licenses.
- Effective time management and personal organization.
- Knowledge and experience with diagnostic troubleshooting principles will be an advantage.
- Knowledge and working experience of interfacing and ICT networking will be an advantage.
- Analytical / problem solving skills: able to analyze and understand complex issues and consequently develop plans to capture opportunities, avoid business and customer loses and to visualize customer disengagement trends to escalate to appropriate channels for follow up and resolution.
This job is also eligible for 10% on Target bonus/incentive pay.
We offer comprehensive package of benefits including paid time off (Annual Leave), medical, pension, Car Allowance, Vehicle insurance, Group Life, Scholar, and Employee Bursaries to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with the law.
When you join us, youll also be joining Danahers global organization, where 80, 000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If youve ever wondered whats within you, theres no better time to find out.
