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Job Description
Job Description
The Field Support Engineer supports the Rockwell Automation Customer, Field Sales Force, Industry Sales Force and other GMS staff by interpreting complex technical information, providing systems programming assistance, informal product/system training, preparing accurate definition and specifications for integrated component systems quotations, troubleshooting, fault finding and co-ordinates hardware, software system projects and attends to emergency call
Qualifications Required
- Recognized Appropriate Engineering Qualification B.Eng., BSc. Eng. or B.Tech.
- Control systems PLC, Software and SCADA Fault finding and configuration
- Communication Networks (Ether Net, Device Net, ControlNet)
- MIS/MES SQL database integration, standard and customized reporting
- FT View SCADA Development
- Industrial Computers
- Executing RAMS Solutions within local mining and metals industry
- Excellent knowledge of the industrial automation product range and applications.
- Previous experience in a customer support role in an engineering capacity
- Good Interpersonal and communication skills
- Excellent fault-finding skills
- Ability to work with a diverse range of products and applications
- Ability to work independently
- Ability to work towards team set targets.
- Report Writing
- SAP
- Workday
- Customer and Partner Focus
- Professional/Technical Expertise
- Innovation
- Use of Technology
- Listening
- Adaptability
- Cross Cultural Competence
- Makes Critical Decisions
- Durability
- Task Driven
- Team player
- Go-Getter
- Self-disciplined
- Excellent Verbal and Written communication skills
Provide technical assistance by performing the following duties
- Application Engineering Assistance.
- Programming Assistance.
- Provide on-site consultation for customers with problems applying or using Rockwell Automation products. Recommend corrective actions and troubleshooting approaches.
- Increase customers awareness of Rockwell Automations available services.
- Carry out site visit and investigation at the customers request to rectify problems, determine warranty status for product warranty claims.
- Assist Rockwell Automation personnel to solve complex technical problems as appropriate.
- Provide feedback to the respective Product Manager relating to product quality, product performance during site activities as required.
- Provide technical assistance to Rockwell Automation personnel during product and system presentations, system design and design alternatives to meet customer requirements.
- Keep up to date on Rockwell Automation products by being available to attend technical training courses developed by Rockwell Automation and given by Rockwell Automation authorised trainers.
- Be prepared to travel to remote locations/sites, for extended periods, when the need for technical support or system start-up assistance is required.
- Provide administration and accounting reports as per the required formats laid down by the CSM Manager.
- Maintain thorough understanding of Rockwell Automations company philosophy and policies.
- Conduct in-house repairs.
- Update RAMSES / CLARIFY with any dialogue with customers and any new customer information.
- Be responsible and accountable for all company assets under your control.
- Will be assigned a 24 hour On Call status as per the published standby roster
