A global organisation with offices in Cape Town guide their clients businesses in the creation of exceptional end-to-end digital customer experiences through a unique combination of expertise, technology, and insight.
The organisation works across industry verticals, with some of the worlds largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.
Combining their own unique products and deep sector knowledge with award-winning technologies, the company is one of Europes fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.
The Group is seeking a highly motivated and experienced Finance Business Partner to join their team in Cape Town. As the Finance Business Partner, you will play a key role in driving financial performance, providing strategic insights, and supporting decision-making processes to optimize business outcomes. This position offers an exciting opportunity to contribute to the success of a dynamic and rapidly growing organization in the customer experience industry.
Key Responsibilities:
- Financial Planning and Analysis: Lead the development and execution of financial planning and analysis processes. This includes budgeting, forecasting, and variance analysis to drive business performance & achieve financial targets.
- Partnering: Partner closely with the UK MD and other country MDs and functional leaders to formulate business plans to deliver on overall company objectives.
- Strategic Insights: Provide strategic financial insights and recommendations to senior management
- Performance Monitoring: Monitor and analyze key financial metrics, KPIs, and operational performance indicators to identify trends, opportunities, and risks. Recommend actionable insights to improve financial performance.
- Financial Reporting: Prepare & present accurate and timely financial reports, dashboards, and presentations for internal stakeholders, including executive leadership, to communicate financial performance and inform strategic decision-making.
- Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including Finance, Operations, Sales, and Marketing, to align financial objectives with business strategies, drive operational efficiency, and support revenue growth initiatives.
- Process Improvement: Drive process improvement initiatives to enhance financial planning and analysis processes, optimize resource allocation, and streamline financial reporting and forecasting activities.
- Compliance and Risk Management: Ensure compliance with financial regulations, internal controls, and corporate governance standards, and proactively identify and mitigate financial and operational risks.
- Bachelor's degree in Finance, Accounting, Business Administration, or related field; MBA or professional certification (e.g. SAICA, CIMA, CPA, CFA) preferred.
- The desire to continuously learn new skills and drive efficiency within the commercial finance team through continuous improvement, process optimisation and automation.
- Minimum of 5 years of experience in financial planning and analysis, with at least 2 years in a managerial or leadership role.
- Proven track record of success in financial management, strategic planning, and business analysis, preferably in the technology, consulting, or customer experience industry.
- Strong analytical skills, with the ability to interpret complex financial data, develop insightful analyses, and make data-driven recommendations to drive business performance.
- Excellent communication and presentation skills, with the ability to effectively communicate financial information to diverse stakeholders and influence decision-making at all levels of the organization.
- Advanced proficiency in financial modelling, budgeting, forecasting, and reporting tools (e.g., Excel, Workday Adaptive Planning, SQL, Python).
- Demonstrated leadership capabilities, with the ability to lead and motivate cross-functional teams, foster collaboration, and drive results in a fast-paced and dynamic environment.
- Strong business acumen, strategic thinking, and problem-solving skills, with a focus on delivering innovative solutions and driving continuous improvement.
- A can-do attitude that isnt afraid to get their hands dirty to get things done.
