Customer serviceJob search results in: Finance jobs in Cape Town

ities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates -

sitive differenceConnected - we stay close to, learn from and look to understand each other and our customersCompassionate - we go out of our way to care about our colleagues, our customers and our co

ose problems and identify solutions with IT equipment and applications.ResponsibilitiesClient & Customer Management (Internal)Help manage internal clients by carrying out standard activities and p

cessful in this role? Builds and maintains a high performing team which consistently delivers a Wow customer experience in terms of care, professionalism, knowledge and contact resolution Facilitates

uiredKnowledge and SkillsKnowledge of industry regulations e.g., POPI and TCFExperience in managing customer relationshipsExperience in handling customer complaintsStrong knowledge of medical scheme p

e by efficiently performing processes and resolving queries in a manner that builds equity with our customers and internal departments.The Wallet Ops Controller is responsible for ensuring wallet cust

l services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 17 countries. The lines of business include Life and Savings

my of Africa by building world - class payment products. Developed in - house, our solutions enable customers to make and receive business payments quickly and securely and allow enterprises to trade

sitive differenceConnected - we stay close to, learn from and look to understand each other and our customersCompassionate - we go out of our way to care about our colleagues, our customers and our co

ities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates -

ndentlyDrives results - Contributing independentlyCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyTurnaround timeThe shortlisting process will only start o

sitive differenceConnected - we stay close to, learn from and look to understand each other and our customersCompassionate - we go out of our way to care about our colleagues, our customers and our co

transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner. Selecting this role has a compensation &am

mplianceEnsures compliance to process & procedures to minimise business riskEnsures delivery of customer value MarketingAccountable for local marketingResponsible for distribution strategy of prod

sitive differenceConnected - we stay close to, learn from and look to understand each other and our customersCompassionate - we go out of our way to care about our colleagues, our customers and our co

lients. The successful candidate will join a vibrant team environment and must be highly motivated, customer focused and analytical. The candidate is expected to know all the in - house software progr

Main purposeManaging the Customer Services Contact Centre by ensuring that it has the required people, processes and technologies to consistently deliver against customer and business expectations.Key

munication, feedback, motivation and company behaviours are being livedHandle Internal and external customer services compliments, complaintsAccurate reporting and preparation and presentation of team

Your time is now to be your exceptional best at Old Mutual!To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions inc

ities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates -

South Africa by building world - class payment products. Developed in - house, our solutions enable customers to make and receive business payments quickly and securely and allow enterprises to trade

knowledge of Eloquence/Exstream and MTEXT will be an advantage Agile methodologyPersonal AttributesCustomer focus - Contributing independentlyAction orientated - Contributing independentlyCollaborate

, we are one of Africa's largest remittances - led FinTech companies. Our remittance service offers customers theopportunity to send money to their relatives or friends. Additionally, we offer critica

inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT syste

cessful in this role? Builds and maintains a high performing team which consistently delivers a Wow customer experience in terms of care, professionalism, knowledge and contact resolution Facilitates

in financial services Previous experience as a Business Analyst would be advantageous Experience in Customer Experience technologies would be advantageous Experience leading software development teams

inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT syste

erienceMinimum:Banking experience of at least 3 yearsExperience of managing a portfolio of business customers with a service and financial analysis focus.Experience in preparing and motivating Credit

ethodology Decision - making process Cluster Specific Operational Knowledge Behavioural CompetenciesCustomer Focus Delivering High - Impact Presentations Building partnerships High - Impact Communicat

g the NAV teams activities and assist with the checking and verifying information gathered from new customers in order to open accounts. They are required to check the integrity of the documents provi

enter Agent to join our client's team. As a Call Center Agent, you will be responsible for handling customer calls, providing exceptional customer service, and resolving customer issues in a timely an

ding insights in datasets, synthesizing results, and driving business impact.As a member of the SBI Customer Data Hub you'll be responsible for end - to - end tasks within the data analysis framework,

able to deal with ambiguity and complexity on a regular basisMay act as mentor to less experienced service consultants because of level of product and/or process knowledgeIs required to assist more j

and an understanding of the HR and Employee Benefits market would be preferential. A command of the customers overall wellbeing, culture, and engagement as a tool for retaining/recruiting employees is

othersCollaborates - Contributing through othersCultivates innovation - Contributing through othersCustomer focus - Contributing through othersDrives results - Contributing through othersTurnaround t

ties for growth and development.Core CompetenciesCultivates innovation - Contributing through othersCustomer focus - Contributing through othersDrives results - Contributing through othersCollaborates

ow to be your exceptional best at Old Mutual!Job DescriptionIn and Out - bound Telephonic sales and customer service: To grow the Old Mutual Money Account customer base through cross selling, retentio

my of Africa by building world - class payment products. Developed in - house, our solutions enable customers to make and receive business payments quickly and securely and allow enterprises to trade

pendentlyCollaborates - Contributing independentlyCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyTurnaround tim

reat attention to detail and analytical acumenAbility to work independently and within a teamStrong customer focus with excellent interpersonal and communication skillStrong technical abilityThe role

- paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers.Your TeamReporting to the Consumer Support Manager, the successful candidate will be a key

iscovery Brand Ambassador, who lives the values of Discovery and has the ability to create dazzling customer experiences Areas of responsibility may include but not limited to Navigate the client expe

d processes for the Cape Town office and the private debt team and providing the highest quality of customer service. Given the divisional responsibilities outlined below, the candidate will require t

ment, architecture, support and infrastructure to our internal clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our bu

Yoco is now the payments provider for over 200 000 business owners and processes over $2bn annually.Customer Centricity is the core of our DNA and everything we do is centred around serving our custom

ovided by Santam, with due consideration to fairness, equity and materiality principles of Treating Customers Fairly.What will make you successful in this role?Mandated to recommend to stakeholders in

pendentlyCollaborates - Contributing independentlyCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing dependentlyTurnaround timeT

e support in respect of any ad - hoc activities or projects as required by the business;Maintaining customer and supplier details in the accounting system;Daily processing and reconciliation of custom

iscovery Brand Ambassador, who lives the values of Discovery and has the ability to create dazzling customer experiences Areas of responsibility may include but not limited to Navigate the client expe

nts.Working within TAI to coordinate interdepartmental activities in order to ensure that TAI meets customer expectations. Proactively anticipating and resolving problems to ensure that customers rece

aking of a function as well as management of work volumes / flow.Establishes and maintains client / customer relationships.Could take accountability for the implementation of a strand of an operationa

amounts of data, and facilitating decision - making to deliver on business objectives and improved customer experience.What will you do?Key AccountabilitiesOwn data integrity and conformity to meet b

n of incidents as quickly as possible are key responsibilities.The role is responsible for managing customer expectations, maintaining optimal customer service standards, ensuring effective communicat

knowledge of NFR gathering and Test plan designingHow to ensure a positive user experience for our customers by performing load and performance testing across multiple products to verify that our app

Prefered skillsEmployee Benefits, Client Services, Financial Services, Customer Service, Customer Experience, Business Acumen, Contact Centers, Customer Retention, Graduate Recruitment, CommunicationJ

and via other servicing channels until the query has been resolved Servicing key stakeholders in a customer centric way to ensure that we live by our service principles Keeping up to date with produc

ovided by Santam, with due consideration to fairness, equity and materiality principles of Treating Customers Fairly.What will make you successful in this role?Mandated to recommend to stakeholders in

, we are one of Africa's largest remittances - led FinTech companies. Our remittance service offers customers the opportunity to send money to their relatives or friends. Additionally, we offer critic

pendentlyCollaborates - Contributing independentlyCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyTurnaround tim

ance the clients business functionality and overall performance, while maintaining a high degree of customer satisfaction.Design, configuration and testing in various modulesAnalyze the current busine