Customer serviceJob search results in: Finance jobs in Gauteng

ated practice and to ensure operational implementation and adoption across a single practice i.t.o. customer service methodology, governance and delivery objectives.Job DescriptionOptimizes operationa

y Account Manager is primarily responsible for achieving digital sales targets by acquiring new key customers, and retaining existing large and mid - tier customers. This is done by nurturing client r

advisor?The role of a financial advisor is one that demands utmost professionalism, integrity and a customer - centric approach. An accredited financial advisor commands the respect and trust of those

, journey mapping, and root cause analysisApplied knowledge of User Experience (UX) reviews through customer interactions and product servicesKnowledge and experience in automation using software robo

Advancing Sales Discussions High - Impact Communication Managing Work Sales Disposition Sustaining Customer Satisfaction Disclaimer Preference will be given to candidates from the underrepresented gr

n to the account maintenance focusing on sustainable value, optimal productivity and end - to - end customer satisfaction.ExperienceMinimum:5 years experience in a banking environment with some leader

vement to operational processesManages risks in own area of responsibilityCreates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to q

prehensive desktop investigations are conducted within a digital environment. This ensures improved customer service, retention of customers and minimizing any claims leakage through in - depth analys

y Account Manager is primarily responsible for achieving digital sales targets by acquiring new key customers, and retaining existing large and mid - tier customers. This is done by nurturing client r

you?A accredited financial adviser provides pro - active, on demand financial service and advice to customers within an allocated customer market.You will be accountable for maintaining superior servi

oblem Resolution experience. Where applicable, Foreign experience.Technical / Professional KnowledgeCustomer service principles Product Knowledge Problem solving skills Relationship management Nedbank

service and solutions delivery and product knowledge to ensure an excellent banking experience for customersAct responsibly with work related resources in order to contribute to cost containmentConti

ust of our clients.We're seeking energetic, self - motivated individuals passionate about enhancing customer experiences in banking. We need a CX expert skilled in engineering optimal client interacti

managing minimum 1 years experience Skill level Knowledge of intermediate clerical, operational or customer service skills acquired through education, experience or on the job training Key responsibi

adviser?The role of a financial adviser is one that demands utmost professionalism, integrity and a customer - centric approach. An accredited financial adviser commands the respect and trust of those

Job DescriptionDear Future, Call Centre AgentTo provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolvedAre You Someone Who

innovation and fresh perspectives and embed them in the team, the business and with our brokers and customers.Behave in a professional manner at all times demonstrating relationship management and dev

our diverse talent reflects this.Job DescriptionThis role is responsible for providing exceptional customer service and financial education and to achieve lending, servicing, transactional banking an

service and solutions delivery and product knowledge to ensure an excellent banking experience for customersAct responsibly with work related resources in order to contribute to cost containmentConti

e costs or expenses within approved budget to achieve cost efficienciesEnsure full understanding of customer needs to deliver a quality serviceEnsure customer service solutions are aligned to the busi

ities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates -

sources which contributes to the profitability and growth of the company. Manage the end - to - end customer experience for retention of existing business and gaining new business by providing first l

iness cases and requirements and functional specifications.Scoping/running usability studies and/or customer research.Using data and metrics to test theories, confirm assumptions, and measure successC

inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT syste

in line with business objectives and realities in order to ensure optimal performance is maintained.Customer engagement/retention: Engagement/retention of clients within current portfolio.External Cus

vant to domain System Enigeering Concepts Behavioural CompetenciesContinuous Learning Collaborating Customer Focus Initiating Action Work Standards Managing Work Please contact the Nedbank Recruiting

vehicle and effective control and management of overtime targetsAchieve the delivery of exceptional customer by providing first line support and after hours support on a 7 - day standby week according

e African opportunity and our diverse talent reflects this.Job DescriptionManage the end - to - end customer experience for new and existing business by providing first line support to resolve queries

the current market and trends.Adherence to internal and legislative policies and procedures.Ongoing customer service to endorse current relationships.Presentation abilities in participating in formal

wn efforts.Role Description Key /Performance AreasFinancial Advice Provides advice in line with the customer value proposition & compliance framework. Works in specific allocated markets. Works with a

By using technology in innovative ways, we aim to address fundamental issues and provide access to customers that many companies overlook. At Hello Group, we believe in unlocking the true potential o

ation area. To effectively manage the potential, costs, and risks of litigation To ensure excellent Customer Service experience Review and establish cover of public liability claimsKey Responsibilitie

you're passionate about optimizing operations, leveraging data insights, and delivering exceptional customer experiences, we invite you to consider joining us in this dynamic role.Requirements: Bachel

ience Debt Review experienceQualifications (Minimum)A relevant tertiary qualification in Banking or Customer Management Qualifications (Ideal Or Preferred)A relevant tertiary qualification in Banking

the extra mile to unearth talentCore CompetenciesCultivates innovation - Contributing through othersCustomer focus - Contributing through othersDrives results - Contributing through othersCollaborates

erienceMinimum:Banking experience of at least 3 yearsExperience of managing a portfolio of business customers with a service and financial analysis focus.Experience in preparing and motivating Credit

n your area of responsibility: Ensure you and your teamProvide positive, seamless, and professional customer service in a considerate and timely manner.Maintain a consistent and differentiated client

ities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates -

adviser?The role of a financial adviser is one that demands utmost professionalism, integrity and a customer - centric approach. An accredited financial adviser commands the respect and trust of those

advisor?The role of a financial advisor is one that demands utmost professionalism, integrity and a customer - centric approach. An accredited financial advisor commands the respect and trust of those

s within the business).Manage relations with top 50 clients to ensure the continuous improvement of customer retention.Establish and maintain professional relationships through networking with industr

advisor?The role of a financial advisor is one that demands utmost professionalism, integrity and a customer - centric approach. An accredited financial advisor commands the respect and trust of those

reas to mitigate the risk and ensuring compliance to administrative processes resulting in improved customer service for both external and internal stakeholders.The successful candidate will be respon

ols available for outreach to source leads via outbound prospecting Make contact with potential new customers across a variety of channels - phone, email, social, chat Initiating the salesforce cycle

tions support: Provide operations support using standard operating procedures. This includes aiding customers and team members as needed to maintain consistent team performance.Compliance and Risk Man

Sector Knowledge & Specialisation: EnergyStakeholder ManagementBehavioural CompetenciesBuilding Customer RelationshipsBuilding NetworksBusiness AcumenCreating a Culture of TrustDecision MakingInfl

icationsDesign and develop reports and dashboards based on Business Requirements Document (BRD) and customer specificationsDevelop feasible technical specifications and process flows for data provisio

n Partnership type business advantageousSkillsStrong analytical and problem - solving abilityStrong customer service orientation and collaborative interpersonal styleEffective communication skills, bo

, 150 Short - term insurance FAIS credits, CPD and FAIS recognised qualification to deliver dynamic customer service by answering incoming calls timeously, resolving customer queries and upselling oth

) at an intermediate level.Duties & ResponsibilitiesDeliver positive, seamless and professional customer service during every interaction with the client in a considerate and timely manner.Maintai

iness cases and requirements and functional specifications.Scoping/running usability studies and/or customer research.Using data and metrics to test theories, confirm assumptions, and measure successC

es appraisal fairly and accurately in line with TCF and Nedbank InsuranceJob ResponsibilitiesEnsure customer satisfaction by always adhering to policy wording.Contribute to cost efficiencies through r

unities for growth and development.Core CompetenciesCultivates innovation - Contributing dependentlyCustomer focus - Contributing dependentlyDrives results - Contributing dependentlyCollaborates - Con

lar reports on delivery of services against agreed service level agreements and in terms of overall customer targets.Provide authoritative, expertise and advice to clients and stakeholders.Build and m

standard, implementing necessary performance counselling or disciplinary processesEnsuring that all customer queries and/or complaints are dealt with efficientlyIdentification and provision of trainin

pendentlyCollaborates - Contributing independentlyCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyTurnaround tim

an IT and digital strategy that ensures data privacy rules and data security are at its core.Design customer - facing self - service solutions that bridge the gap between legacy systems and modern tec

and Orchestrator tickets. Create new tickets as required to improve current journeys for Avo Seller Customer/Merchant/FE, NAM Customer/Merchant/FE, On Demand Customer/FE or cater to new business requi

center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our product

inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT syste