Customer serviceJob search results in: Finance jobs in Gauteng

wn efforts.Role Description Key /Performance AreasFinancial Advice Provides advice in line with the customer value proposition & compliance framework. Works in specific allocated markets. Works wi

wn efforts.Role Description Key /Performance AreasFinancial Advice Provides advice in line with the customer value proposition & compliance framework. Works in specific allocated markets. Works wi

lar reports on delivery of services against agreed service level agreements and in terms of overall customer targets. Provide authoritative, expertise and advice to clients and stakeholders. Build and

sales calls in accordance with predetermined schedules, campaigns and targets.Telephonically guide customers through the product offering, pricing, terms and conditions.Provide accurate and efficient

apply specialisation Under minimal direction within SAP projects and technical expertise that meets customer business needs by interacting with stakeholders to define requirements and priorities. Perf

cessful in this role? Builds and maintains a high performing team which consistently delivers a Wow customer experience in terms of care, professionalism, knowledge and contact resolution Facilitates

relationships with internal and external stakeholders by sharing performance expectations.Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.

te the benefits of our forex trading platform and services to potential clients.Provide exceptional customer service to clients, addressing their queries and concerns promptly.Assist clients in the ac

ementsA strong background as a call center agent is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management, Basic Budgeting, Insurance, Wills, or Banking

s of routine inspections in the boardrooms, training rooms, meeting rooms and kitchens; service and customer orientated; leadership skills; ability to deal with complaints and problem solving; meticul

ur exceptional best at Old Mutual!Job DescriptionThis role is responsible for providing exceptional customer service and financial education and to achieve lending, servicing, transactional banking an

ntaining effective cross - functional relationships with internal and external stakeholdersManaging customer expectationsInteracting with diverse peopleWorking in a fast - paced and changing environme

pliance rules. The incumbent is individually accountable for achieving results through own efforts. Customer focused role.Provides telephonic and face - to - face service to customers.Adheres to servi

sales calls in accordance with predetermined schedules, campaigns and targets.Telephonically guide customers through the product offering, pricing, terms and conditions.Provide accurate and efficient

ement decision - making by managing the data collection and analysis process within timelines.Solve customer needs and drive the strategy for the business by providing insight and managing data analys

nd documents to designated locations. You will play a vital role in representing our company to our customers, ensuring deliveries are made promptly and professionally.Roles And ResponsibilitiesSafely

nt and knowledge of the COID Act and workman's compensation will be a distinct advantage. Excellent customer focus, the ability to work in a highly pressurized environment, quality orientation, reliab

ions to enhance cost - effectiveness and increase operational efficiency.Service delivery to ensure customer satisfactionMaintain service, quality and desired outputs across the business process by en

es require an advanced knowledge of specialized and large loss claims claims processing framework | Customer Experience: Provide excellent customer service to both internal and external clients. Handl

agement and communication.Adaptability to evolving environment, processes and training requirements.Customer service orientation to ensure a positive experience for all employeesAbility to take initia

border payments via SWIFT across 10 countries.Our aim is to provide a consistent experience to our customers across Pan - Africa.As a team, we continuously strive to streamline our processes and ways

ities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates -

lar reports on delivery of services against agreed service level agreements and in terms of overall customer targets. Provide authoritative, expertise and advice to clients and stakeholders.Build and

lar reports on delivery of services against agreed service level agreements and in terms of overall customer targets. Provide authoritative, expertise and advice to clients and stakeholders.Build and

n of procurement data and transactions for budgeting process and variance reporting.Assist internal customers to identify opportunities and engagement for ESD suppliers.Perform benchmarking on price,

ients along with supporting the sales team's various requirements, such as: creating MIS, Know Your Customer (KYC), on - boarding, deal execution, preparing client materials and other related matters.

iples Business terms and definitions Governance, Risk and Controls Behavioural CompetenciesBuilding Customer Loyalty Communication Technical/Professional Knowledge and Skills Managing Work Adaptabilit

ns and other supporting documentationResolution of verbal and written queriesEnsure a high level of customer service including but not limited to excellent phone etiquette, effective written and verba

advisor?The role of a financial advisor is one that demands utmost professionalism, integrity and a customer - centric approach. An accredited financial advisor commands the respect and trust of those

ing a partnership approach to designated clients. Develop a thorough appreciation of each allocated customer's business and understanding of their potential needs for Financial Markets products, throu

oma relative to the financial services industry (preferred)2 - 3 Years of Call Centre experience in customer service principles and practicesProficiency in Afrikaans will be advantageousWe're Looking

opportunities for growth and development.Core CompetenciesBeing resilient - Contributing dependentlyCustomer focus - Contributing dependentlyCollaborates - Contributing dependentlyCultivates innovatio

e branchEnhance the image of the company through the continuous delivery of efficient and effective customer serviceKey ResponsibilitiesTechnical expertise: To reconcile and allocate all premiums rece

; Ideation Resource Management Financial Management People Business complexity is determined by: 1. Customer Impact 2. Number of integration points: o Data o Teams to talk to o Systems o Enabling func

advisor?The role of a financial advisor is one that demands utmost professionalism, integrity and a customer - centric approach. An accredited financial advisor commands the respect and trust of those

all business objectives and its longterm viability.Requirements2 years experience in a sales and/or customer service role2 years experience in the insurance and/or financial services industry renderin

retail industries (experience in the insurance industry would be advantageous).Proven experience in customer engagement and relationship management.Advanced report writing experience.Previous leadersh

onours) or equivalent. CIA CA(SA)Experience2 3 years related post qualifying experience.CompetenciesCustomer Orientation.Attention to detail.Business acumen.Organisational alertness.Building Relations

ompetenciesAnalytical thinkingInformation seekingDrive for resultsInitiativeEmotional self - controlCustomer service orientationBuild a successful career with usWere all about building strong, lasting

age and mitigate change management risks and issues for the project.Work closely with the business, customers and key stakeholders to put in place plans to manage resistance to change.Measure the effe

What will you do?A position of Customer Insights Specialist exists in the Santam Experience team the position could be based in either Sandton or Tygervalley.The purpose of the Customer Insights Speci

he solution delivery environment. Understand the basic principles of project management. Understand Customer centricity. Display an Agile Mindset. Display a working knowledge of Lean principles. Be ab

e Quality Assurance Consultant is responsible for Assessing and evaluating the interactions between customer service agents and Santam clients, provide coaching to consultants, escalate urgently to ma

and settlement of personal claimsProcess personal claims - Cost - control Efficiency - ProductivityCustomer ServiceRegister personal claims in adherence with SLA.Arrange assessment in adherence with

jectives and its long - term viability.RequirementsRequirements2 years experience in a sales and/or customer service role2 years experience in the insurance and/or financial services industry renderin

al partners (Mastercard, Visa, banks, etc), suppliers, and other partners, plus internal teams like Customer Support and Tech.You will participate in the new client rollout phase to ensure a seamless

advisor?The role of a financial advisor is one that demands utmost professionalism, integrity and a customer - centric approach. An accredited financial advisor commands the respect and trust of those

development | Stakeholder Management: Actively engage internal and external stakeholders to ensure customer satisfaction | Business Performance: Ensure own and team performance against business, effi

ities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates -

ility for those respective functions.To drive awareness, preference, usage and loyalty to Absa with customer centric integrated marketing programs and initiatives.To drive the strategic alignment of t

ears related experience.Minimum Experience We require no work experience for this role, however any customer services orientated work experience is advantageous.Essential Requirements And Skills Fluen

lar reports on delivery of services against agreed service level agreements and in terms of overall customer targets.Through honesty, trust and respect provide authoritative, expertise and advice to c

sages, leader story telling / narrative etc.) aligned to the communications plan across the estate (customers & employee orientated communications)Lead the activation of all communication processe

wn efforts.Role Description Key /Performance AreasFinancial Advice Provides advice in line with the customer value proposition & compliance framework. Works in specific allocated markets. Works wi

mited ToFINANCE Control and manage costs in line with the Business Unit and bank budget expectationsCUSTOMER EXCELLENCE Develop and maintain productive and collaborative relationships with key stakeho

illsExcellent interpersonal and communication skills (verbal and written)Able to work flexible hoursCustomer focusDeadline and results oriented Team workSound knowledge and/or understanding of TIA, Ab

rting trends and solutions pertaining to processes, operational or technical challenges that impact customer service in an effort to improve service delivery.General relationship building internal and

nding of technical expertise, and remain up to date with relevant market knowledge. Accountability: Customer Service Ensure high quality communication to internal and external clients, both verbal and

optimise service offering and minimize risk.Gather and interpret requirements from key stakeholders/customers in line with business analysis frameworks.Analyse and understand the business requirement

business objectives and its long - term viability.Requirements2 years experience in a sales and/or customer service role2 years experience in the insurance and/or financial services industry renderin