Customer serviceJob search results in: Finance jobs in Gauteng

d) the banks trade and payment products with a view to significantly growing share of wallet of our customers cash management business and the corresponding revenues. Identifying opportunities in the

ector/Coverage KnowledgeRelevant Regulatory KnowledgeStakeholder Management Behavioural CompetenciesCustomer Focus Financial Acumen Business SavvyInspiring Excellence Strategic Influence Cultivating N

ing effective design thinking and DevOps.Segment value proposition build Data science and analytics Customer journeys and Product development and management The Head: Client Solutions Engineering is a

l estimated costs cannot be agreed, negotiate revised costs and methods in the best interest of the customer.Appoint repairers according to Hollards preferred Motor Body Repairer panel and execute BEE

g attention to detail and follow - through skills to resolve any outstanding issuesPassionate about customer service and enthusiasticWhat makes you stand out?Eager to exchange, collaborate and work in

reat attention to detail and analytical acumenAbility to work independently and within a teamStrong customer focus with excellent interpersonal and communication skillStrong technical abilityThe role

ork, and available industry standard techniques.You will lead the capture of business processes and customer journeys in the enterprise tooling to develop strong business architecture that supports th

ionships in relevance to scheme Management Plan and conduct education on Absas value proposition to customers in support of sales, and migration targets within the area Identifying opportunities and r

FAIS credits completed, 2 years experience short term insurance personal lines. To deliver dynamic customer service by answering incoming calls timeously, resolving customer queries and upselling oth

ip with intermediaries and business partnersClaims presence in the marketService delivery to ensure customer satisfaction Maintain turnaround time on assessmentsComply with best practiceManage quality

d shape our destiny as a proudly African group.Job SummaryTo deliver dynamic virtual end - to - end customer sales and service including fulfillment, resolving customer queries, cross selling and/or u

edge of current market conditions and competitors productsParticipate in product developmentResolve customer and broker complaints and queriesCollaborate and work with support units to deliver require

ty, collaboration skills, sense of urgency, strong attention to detail, and ability to operate in a customer - oriented environment ResponsibilitiesPerform real - time alert monitoring across our clou

ational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind. Risk Management:Responsible for identifying, assessing, monitoring, con

brogation potential for possible identification of third - party recovery, while providing superior customer experience.Gather information, working towards ensuring the correct decision is made with c

ities for growth and development.Core CompetenciesCultivates innovation - Contributing strategicallyCustomer focus - Contributing strategicallyDrives results - Contributing strategicallyCollaborates -

advantageous to owning this role.Competencies Being Resilient Driving Results Cultivates Innovation Customer Focus High Stress Tolerance Building and maintaining relationships Teamwork and ability to

w market share.Engage with collaborative partners through collaboration forums and networks.Analyze customer satisfaction survey results to identify problems. Suggest improvements and implement action

ephonically, written correspondence, etc) in a professional manner to ensure that a highstandard of customer service is given.Maintain a high standard of service during the administration process with

a role in a rapidly growing Fintech company. The role can involve hybrid working as the majority of customers are outside of the UK so interaction is principally remote. However, our core team is base

haviour, you will through the development of dashboards, reporting and clear communication help the customer visualise the impact, influence, and status of their fraud landscape so that informed decis

ontrol, increase operational efficiency and manage operating budget goalsService delivery to ensure customer satisfactionEstablish productive operational relationships with key stakeholders in the var

excellence and superior client experience throughout the execution function related to the Distress Customer Solutions Business Unit.Job DescriptionKey Accountabilities Within the Distress Customer So

nd laws. Assessment of certified intended use of services and or products requested on more complex customers.Examination and investigation via Third Party tools and/or resources; as well as research

iaise With Clients Intermediaries Attorneys 1.2 Internal Environment The job holder operates within Customer Experience/Account Maintenance Procedure Manuals.This job holder is required to liaise with

ntred design process. Consider user feedback from user testing results in order to deliver the best customer experience. Accountable for time management within each project to ensure agreed deadlines

journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo deliver customer support services to enhance the customer experience through the execution of predefined obj

onents of service.Job DescriptionPlatform Engineering, Deployment & Optimisation Understand the customer, business, and technical requirements Acquire a working knowledge of the platform and its c

a analysis Governance, Risk and Controls Principles of financial management Behavioural CompetenciesCustomer Focus Communication Technical/Professional Knowledge and Skills Managing Work Stress Tolera

Main Purpose:Were seeking someone whos passionate about customer service and driving our retail success. In this role, you are expected to have a comprehensive understanding of the relevant contracts

property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and

honically, written correspondence, etc) in a professional manner and ensure that a high standard of customer service is maintained. Build and maintain relationships with various stakeholders (i.e. val

ported group, such as data manipulation, planning, package handling, shipping, auditing, inventory, customer support, operations support, etc. He/She performs other tasks as requested.Employee Type:Pe

t our future and shape our destiny as a proudly African group.Job SummaryProvide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and lev

herence, and sales targets. Coaching and leading team leads to exceed performance targets including customer experience, quality, productivity and sales. Create a culture of continuous improvement Bro

and settlement of personal claimsProcess personal claims - Cost - control Efficiency - ProductivityCustomer ServiceRegister personal claims in adherence with SLA.Arrange assessment in adherence with

inancial Statements (FS)Business KnowledgeEfficiency improvementAudit MethodologyQuality OrientationCustomer LiaisonProblem Analysis and JudgementPlanning and OrganisingBusiness AcumenRisk Identificat

ology and applied learning in a virtual Omni - channel environment, providing superior and seamless customer experience in an efficient and cost - effective manner, by performing banking duties and ov

.Competencies required for the role:StrategicLeading with InfluenceInnovation (Perspective)ExecutionCustomer FirstPersonal Mastery (Learning)CollaborationThe appointment will be made from the designat

ge/Experience:A financial sales background (10+ years), preferably within Transactional Banking, be customer focused and able to operate at all levels within the clients organizationProven track recor

haviour, you will through the development of dashboards, reporting and clear communication help the customer visualise the impact, influence, and status of their fraud landscape so that informed decis

am, sharing knowledge, experience, best practice and providing constructive feedback as required. | Customer Experience: To provide service excellence and achieve customer satisfaction | : | : | :Educ

cial Services Board (FSB)Banking Association of South Africa (BASA)National Credit ActTCF (Treating Customers Fairly)Protection of Personal Information Act (POPIA)NCA (National Consumer Act)TCF (Treat

ntly ~200 engineers) is split into organisations which we call Fleets. Each Fleet focuses on a core customer journey (onboarding, security, payments, support, new business, growth, and marketing, etc.

ct.Accountability PeopleBuild and sustain a culture that aligns with EBs aspirational colleague and customer experience to deliver target customer experience and financial performance.People managemen

transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner. Selecting this role has a compensation &am

chedule meetings with relevant stakeholders as part of their orientation.Service delivery to ensure customer satisfactionMaintain service, quality and desired outputs within a specific functional proc

ty Quality orientated and organised Must be highly proficient in dealing with clients at all levels Customer focus Professionalism Flexibility Ability to multi - task and cope with pressure Team playe

recommendations and take decisions on technical or complex administrative functions within mandates.Customer service: To ensure that customer service standards are maintained in accordance with servic

lated etc.) Continually identifies opportunities for improving processes, business efficiencies and customer service.SKILLS AND REQUIREMENTS:Experience: Minimum 3years experience in Learning & Dev

s environmentEffective listening and communication skills (written and verbal) with strong focus on customer service and attention to detailCapable of working independently in a remote settingAbility

ive first contact resolution by applying sales techniques and objection handing whilst treating the customer fairlyMeet sales and/or growth targets Do activity planning grid with the team; by identify

tegy and business plan by growing and retaining allocated broker portfolio business through dynamic customer relationship management that ensures customer loyalty, grow intermediaries base, and, grow

o unwavering standards of honesty and transparency in performing their duties.PURPOSEThe purpose of Customer Support is to be the customers single point of contact for escalation and queries through t

their market.Duties And Responsibilities (Include But Is Not Limited To)Lead the acquisition of new customers, improve the retention of our existing customers and increasing the usage of our products

erienceMinimum:Banking experience of at least 3 yearsExperience of managing a portfolio of business customers with a service and financial analysis focus.Experience in preparing and motivating Credit

ia inbound/outbound phone calls, email, chat, and social media channels, which contribute to strong customer satisfaction survey results and Net Promoter Scores (NPS) scores.What you will do: Provide

s of managing others at a middle management level.SAFe lean agile principlesBehavioural CompetenciesCustomer FocusBusiness SavvyCultivating Networks and PartnershipDriving ExecutiveDriving Optimisatio

its AdministrationService delivery innovationProgramme and project managementClient orientation and customer focusCommunication skills (verbal and written)RespectService excellenceIntegrityTransparenc

hange managementCOMPETENCIESAnalytical ThinkingInformation SeekingDirectivenessInitiativeFlexibilityCustomer Service OrientationWho We AreSantam is the market leader in the general insurance industry