Disbursement Specialist

WHAT WE DO
We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it!
Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.
Speaking of love, were looking for Lulas who love to make a difference to join our team and change the game.

WHY WE DO IT
We care about our family, our work, our community, our country.
Were passionate about EMPOWERING EVERY SME TO SUCCEED.
And to do it, were BUILDING THE NEXT GENERATION OF FINTECH PRODUCTS TO HELP SMES MAKE CASH FLOW.
Why? Because the more businesses that succeed, the more jobs, money, and opportunities for all South Africans - including Y.O.U.
So get curious.
Rise to the challenge.
Dont settle for average.
Shoot for amazing.
Were here to change the game, the norm, the world,
Because when we change something for the better, we change ourselves too.
You are.
We are.
Lula

OUR VALUES
Collaborative - were a clan and work together as a team, always towards a common goal
Committed - were accountable and follow through no matter the challenge
Curious - we look for better ways to do things and make a positive difference
Connected - we stay close to, learn from and look to understand each other and our customers
Compassionate - we go out of our way to care about our colleagues, our customers and our community

OVERALL PURPOSE
The primary objective is to administer and process disbursement of advances to customers using the Loan Management System (LMS), payment providers and banking platforms. This will include proactively identifying disbursement errors, applying known solutions and escalating more challenging errors to the relevant departments.
The aim of this role is to support our customers and Finance Operations team by processing the growing volumes of transactions, escalating errors, and capturing data as required.

Responsibilities will include:

• Process automated disbursement transactions through the LMS and 3rd party payment providers
• Load manual disbursements (including refunds) to our customers when required
• Set up and confirm the accuracy of debit orders in line with agreed advance schedules
• Prepare customer statements
• Effectively resolve customer queries internally
• Adhere to specified standards, policies, and procedures to prevent potential losses
• Team support as required

THE SKILLS AND EXPERIENCE WERE LOOKING FOR

• Matric with relevant National Higher Certificate qualification (completed National Diploma is a bonus)
• Minimum 3 years relevant administrative experience in a financial services environment (within a payment processing/finance operations role)
• Fintech experience will be advantageous
• Experience with relevant online banking platform/in-house systems
• Computer Literacy (MS Excel, Google Suite, Slack, Banking platforms)

THE COMPETENCIES WERE AFTER

• Strong organizational skills
• Ability to handle multiple tasks under tight deadlines
• Good time management skills, showing the ability to manage self and prioritise tasks
• Strong work ethic and high standards for achievement, bring their best every day
• Strong verbal and written communication
• Deadline-oriented
• Ability to learn new systems and processes fast
• Team player