Financial Advisor: Personal Lines: Distribution

JOB PURPOSE

The Financial Advisor will be responsible for conducting financial needs analysis for Personal Lines and Business Insurance planning needs, utilize extensive expertise to provide financial advice to customers, grow client base and prospecting of new clients.

Responsibilities

Sales Opportunities Creation

Develop a personal network within the sales territory and represent the organization at relevant industry events, sourcing of referrals, and recommendations from existing customers and other contacts to identify sales opportunities, promote the organization, and enhance its reputation. Identify Personal Lines and Business Insurance opportunities.

Customer Needs Clarification

Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements. Conduct financial needs analysis, client portfolio analysis and provide financial advice.

Sell Customer Propositions

Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.

Customer Onboarding

Walk customers through the advanced/custom features of the product/service, connecting those features directly with customer pain points.

Performance Management

Respond to personal objectives, take appropriate actions to ensure achievement of agreed objectives and use performance management systems to improve personal performance.

Customer Relationships Development

Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.

Client & Customer Management (External)

Manage key client and customer relationships to maintain customer satisfaction, retention of clients and loyalty.

Client Document Management

Create and ensure compliance with a company wide document management system.

Operational Compliance

Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of Financial Services Industry external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media

BEHAVIORAL COMPETENCIES

Drives Results

Consistently achieves results, even under tough circumstances. For example, regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, tailors communication content and style to the needs of others. Pays attention to others' input and perspectives, asks questions, and summarizes to confirm understanding.

Persuades

Uses compelling arguments to gain the support and commitment of others. For example, positions and packages ideas so that they will resonate strongly with a wide variety of stakeholders. Uses strong logic and compelling evidence. Works with others to find creative win-win solutions; achieves consensus through compromise.

Instills Trust

Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Ensures Accountability

Holds self and others accountable to meet commitments. For example, tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, solicits customer feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns business process with customer needs.

Being Resilient

Rebounds from setbacks and adversity when facing difficult situations. For example, deals effectively with crises and volatile situations. Puts people's failures in perspective and helps them move forward. Maintains calm in adversity; stays objective. Uses hardships and difficult experiences as an opportunity for personal and team growth.

Interpersonal Savvy

Relates openly and comfortably with diverse groups of people. For example, recognizes even subtle social cues and nimbly responds to others' needs and preferences. Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.

Plans and Aligns

Plans and prioritizes work to meet commitments aligned with organizational goals. For example, stays focused on plans and improvises in response to changes, including risks and contingencies. Aligns own team's work with other workgroups'. Looks ahead to determine and obtain needed resources to complete plans.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.

Manages Conflict

Handles conflict situations effectively, with a minimum of noise. For example, takes a positive approach to conflicts; helps dispel tension; seeks guidance and feedback on managing conflict; delivers controversial viewpoints candidly and sensitively; does not take arguments personally.

Skills

Computer skills

Support business processes independently by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.

Proficient in MS Office

Product Knowledge

Established expert in the discipline and acts as the organizations authority for the skill area.

Life and Investment Product Knowledge

Verbal Communication

Apply comprehensive knowledge to act independently and provide guidance and training to others on how to use clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.

Action Planning and work scheduling

Work independently supervision and provide technical guidance when required on how to develop appropriate plans or perform necessary actions based on recommendations and requirements.

Writing Skills

Use clear and effective writing skills independently and provide technical guidance when required on how to express ideas, request actions and formulate plans or policies.

Customer and Market Analysis

Conduct research and analyzes data independently and provide technical guidance as needed in order to develop a comprehensive understanding of customer and market conditions that enables maximum return on investments.

Financial analysis

Apply concepts of knowledge / skill independently; also able to provide technical guidance when required.

Closes Effectively

Work independently and provide technical guidance when required to arrive at mutually beneficial commitments that help move the sales/client relationship forward.

Effectively Presents Solutions

Work independently and provide technical guidance when required to clearly present solutions that link directly to the key objectives and challenges important to the client. Aligns stated needs with solution benefits; Communicates offerings in a compelling way; Compels clients to a desire to act; Conveys initiatives to partners; Explains how the solution aligns with needs; Invests appropriate time to understand core needs; Offers solutions at the optimal time.

Builds Rapport

Work independently and provide technical guidance when required to quickly and effectively establish trust within the buying centers in the client's organization. Confirms understanding; Incorporates client's point of view; Provides relevant context; Reinforces professional capability; Respects the client's time; Shows empathy with buyer's circumstances; Shows interest in buyer needs.

EDUCATION General Education

Matric / Grade 12 or SAQA Accredited Equivalent (Essential); 120 FAIS Credits

(NQF5) in Wealth management (Essential); RE5 (Essential); 120 FAIS (NQF6) in

Wealth management/ CFP/ equivalent (Advantageous);

Experience

General Experience 2 or more years experience as a financial advisor within financial services industry with dealing in upper mass market and/or affluent client segment (Personal Lines) (Essential)

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