Finnish Customer Service Host (Based in Cape Town)

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

About Us

DigiOutsource is more than just a company. We're a global technology and e-commerce leader with over 20 years' worth of experience in the business. From our state-of-the-art offices situated in Cape Town, we manage and support operations, tech development, and customer service for a large international online gaming group based in Europe.

We are fortunate to host an impressive mix of 41 different nationalities from all over the world under one roof. This rare attribute has created a unique environment for our people, bringing exposure to multiple cultures, skills, and experiences uncommon to a South African-based business.

Were early adopters of cutting-edge tech, using the latest tools across multi-platforms. Our potential is limitless, our future is primed and were ready to lead the way with you!

The Department

Our foreign customer service teams consist of specialist hosts who have knowledge and understanding of the customers within their specific regions. These highly skilled and professionally trained hosts deliver customer service in multiple foreign languages. German, Dutch, Italian, French, Swedish, Finnish, Norwegian, Greek, Russian, Japanese, Spanish and Portuguese are among some of the many languages we sustain.

Purpose Of The Role

This is a very exciting role within the growing Customer Support Department at Digital Outsource Services. Operating within the E-commerce industry, we provide excellent services to our international clients and their businesses. The core element of Digital Outsource Services are our people, as we recognize that the employees are the driving force of the business, hence we ensure that we employ individuals with high-potential allowing them to develop their career and themselves within the business. We are an international company with offices in London, Portugal, Cape Town and Malta.

The Onboarding Process: Lisbon

Lisbon, Portugal will be your first stop where you will complete your training and begin work while our immigration team processes your work visa application for Cape Town. Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport. You will be accommodated in a furnished apartment with easy access to the office and public transport.

Our Lisbon Office Also Offers Many Perks Such As

• Daily meal allowance
• Free local drinks every Thursday
• Casual dress code
• Referral commission

The Onboarding Process: Cape Town

Once your visa has been processed and the time has come for you to relocate to Cape Town, relocation assistance is provided by covering:

• Flights
• Shuttle service from the airport
• 3 months of free accommodation

Our Cape Town office also offers many perks such as:

• A free meal daily on shift
• Free access to our gym
• Subsidized return flight home once per year
• Awesome coffee from our onsite Digi Coffee Bar
• Free Thursday drinks at the Digi Cloud
• Casual dress code
• Referral commission

We have over 1 800 multi-national employees as we provide services in the European Region, and Canada. The diverse nature and culture of the company gives us the edge in a highly competitive market, thus making us an employer of choice in Cape Town.

Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients.

Duties Include, But Not Limited To

• Responding to customer queries by telephone, email and online chats in Finnish Language
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Customer relationship building & management
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Performing extra tasks given by managers / shift supervisors as required

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria

• Finnish as home/first language essential
• Fluent in English; able to communicate effectively (read, write and speak fluently)
• Valid work/residence permit for South Africa
• Be available for shift rotations
• Completed high school qualification
• 2 years work experience post qualification

Desirable Criteria

• Be in a possession of a degree or a diploma

Person Specifications

• Adaptability / Flexibility
• Team Orientation
• Interpersonal Skills
• Effectiveness & Delivery
• Planning & Organizing
• Problem Solving
• Time Management
• Customer Focus
• Customer Orientation
• Stress Tolerance
• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!